Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

The Senior Solution Specialist will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, handling incoming issues to ensure swift and efficient resolution. This role requires fundamental functional skills, technical support capabilities, and Oracle Fusion Cloud ERP applications administration expertise. The ideal candidate will possess a robust background in Oracle Fusion Cloud ERP applications and related platforms.

The Critical Tasks You Will Perform

• Provide support to Finance users on system-related issues, including application maintenance, setup & configuration, data migration, and minor enhancements.
• Provide third-level (L3) resolution, and prepare documentation, system manuals, and procedures.
• Provide functional support during month-end and year-end activities.
• Provide subject-matter expert (SME) support for Finance and Procurement modules.
• Proactively manage all incidents and change requests, prioritising issues of varying severity.
• Perform root cause analysis for high-severity incidents and problem tickets.
• Ensure solutions align with business needs and requirements.
• Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilising automated monitoring techniques.
• Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.
• Own incident and service-request SLAs, ensuring adherence to ITSM/ITIL processes.
• Perform System Integration Testing (SIT) and support User Acceptance Testing (UAT) for enhancements, patches, and new implementations.
• Conduct Proof of Concept (POC) evaluations for new business requirements, assessing feasibility and recommending solutions.
• Validate test results, document defects, and coordinate fixes with stakeholders and technical teams.
• Liaise with Oracle Support, implementation partners, and internal Finance/GTS stakeholders on escalations and enhancements.
• Provide knowledge transfer and mentoring to L1/L2 support and maintain the team knowledge base.
• Support internal and SOX audit requirements within the finance systems landscape.

Qualifications

What Essential Skills You Will Need

• A minimum of 5 years' experience in a senior role working with Oracle ERP Cloud applications, with detailed knowledge of the Oracle ERP Cloud suite of products and the interactions between modules and third-party applications.
• Proven problem-solving skills and a track record in application support.
• Proficiency in setup & configuration, with hands-on experience on Oracle Fusion ERP.
• Strong knowledge of Oracle technologies (OTBI, BI Publisher) and tools (ADFDI, SmartView, BPM Workflow, Oracle AI Studio).
• Experience with Oracle Fusion integration with third-party applications and using FBDI templates for Customers/Suppliers/Banks/AR Invoices/Journals.
• High-level understanding of Oracle modules related to Financials (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Financial Accounting Hub, Lease Accounting, and Procurement).
• Proven experience in supporting testing, defect analysis, and fixing production issues.
• Ability to build strong relationships and trust with business users and stakeholders across multiple departments.

Really nice to haves

• Prior experience in application support is highly preferred.
• Excellent verbal and written communication skills.
• Experience working directly with finance and procurement teams.
• Experience with finance systems (Oracle ERP Cloud, Concur, Kyriba).
• Experience in a global corporation or international business environment.
• Experience in RPA, OIC, and automation is a value-add.
• ITIL certification is advantageous.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.