Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabInsure SG, a general insurer licenced by the Monetary Authority of Singapore, is part of Grab Financial Group, alongside GrabPay, GrabFinance, and Digital Banking. Our mission is to make insurance more accessible and relevant for millions of people across Southeast Asia, helping them protect themselves and their families from life's uncertainties.

Over the years, GrabInsure has evolved from a distribution-focused insurtech into a full-stack insurtech, including securing its first insurance licence in Singapore. As we continue to grow, we are building insurance solutions that are simple, innovative, and designed around the real needs of our customers.

As a technology-focused insurer, GrabInsure SG prides itself on pushing forward real, actionable solutions that benefit our customers, including leveraging the latest AI and related technologies.

Get to Know the Role

We are looking for a claims leader to oversee our Accident & Health claims portfolio. The primary focus of this role is on Work Injury Compensation Act (WICA) claims, alongside selected non-WICA products. These products include innovative microinsurance offerings underwritten by GrabInsure. You will be working onsite at Grab's One-North Headquarters. You will report to the Regional Head of Insurance Operations.

As an AI and technology forward company, you can expect the company to involve you in the latest industry innovations. One of the key roles that you will perform will be to ensure that you enhance and do not degrade customer care and experience through the adoption of the latest technologies and processes.

The Critical Tasks You Will Perform

• Own the end-to-end governance of GrabInsure's Accident & Health claims portfolio, with a strong focus on WICA claims and selected non-WICA products
• Handle claims in line with regulatory requirements, internal policies, and agreed service standards.
• Monitor portfolio performance, including claims trends, leakage, fraud indicators, reserving practices, and operational risks
• Own and continuously improve claims governance frameworks, controls, reporting, and oversight processes
• Manage and mentor a growing team of internal and external claims executives.
• Own and manage relationships with third-party administrators (TPAs) and external vendors, including service performance, SLAs, KPIs, and operational reviews
• Drive continuous improvement initiatives with vendors and internal support teams to improve turnaround time, controls, and customer outcomes
• Handle complex or sensitive claims escalations and customer complaints with sound judgment and timely resolution
• Partner with Product, Operations, Commercial, Legal, and Compliance teams to support new product launches and operational initiatives
• Support internal audits, regulatory reviews, and broader governance processes across the claims function
• Keep abreast of industry developments and emerging regulatory expectations relevant to Accident & Health claims

Qualifications

What Essential Skills You Will Need

• Minimum 10 years of experience in Accident & Health claims, including strong hands-on experience in WICA claims
• Deep knowledge of the Singapore WICA claims and recovery process, including regulatory requirements, market practices, and emerging trends
• Significant managerial and leadership experience in claims operations
• Experience setting up, improving, or transforming claims processes, ideally with a digital or technology-enabled lens, including claims automation.
• Strong stakeholder management skills, with the ability to work effectively across internal teams, external partners, and senior stakeholders

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.