Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the role

We are looking for a Marketplace Associate to be part of our Deliveries Marketplace team in Malaysia. We believe a successful candidate has very strong analytical thinking with strong business acumen and the ability to manage multiple stakeholders. Your main responsibility is to ensure that Deliveries marketplace operates as efficiently as possible - making sure that all customers are served 100% of the time, are served at the optimal time possible with the lowest cost possible. You will be responsible for proposing initiatives that will improve our Deliveries operations and work with various stakeholders in executing them.

The Day-to-Day Activities

Analytics - Strong analytical and data driven insights are a must. You will be dealing with a lot of complex data and you should be able to wrangle it on your own and translate them into actionable insights.

Strong operational and problem solving skills - You need to have strong operational and problem solving skills in order to provide solutions to various operational inefficiencies.

Create and implement tools and processes - You need to be able to create, implement, and scale tools and processes across different markets. A process or tool that works in one market may or may not work in another market -- you will be responsible for identifying and implementing what works.

Stakeholder management - You will be dealing with people from different departments and you need to be able to balance each stakeholder's interest.

Flexibility - You need to be flexible to any changes in timelines and direction. Grab is a dynamic organization and you need to be able to adapt and work fast at the same time.

Qualifications

• Minimum of 1- 2 years experience with start-up/tech, operations, e-commerce, marketing or management consulting background
• Applicants must have a good analytical skills. Should be comfortable using SQL. Knowledge of Python and working in Cursor in a plus.
• Applicants must demonstrate exemplary project and operations management skills, as well as an ability to combine big picture thinking with understanding details.
• Ability to work independently and deal effectively with complex, changing and ambiguous environment.
• Ability to communicate clearly to different stakeholders
• Able to propose/ make key decisions or provide solid recommendations based on data & analytical thinking and insights
• Entrepreneurial & resourceful – able to put on different hats; goal is to achieve targets with a "can-do" attitude

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.