Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know our Team:

Sales Enablement (SE) team empowers Grabbers by offering tools and resources to build the fundamentals that help them successfully navigate their ever-evolving OneGrab Journey. SE team has footprints regionally; Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, and emerging markets in Asia.

SE team has developed and launched multiple initiatives over the last three years that supported a number of teams and departments within Grab. With "Driving Sales Excellence" as the Sales Enablement team's vision, it translates into the following:

Drive: revolutionize the approach to enable a salesforce

Sales Excellence: best-in-class and certified sales force that engages with content, tools, training, technology and drives growth for Grab

As we widen our team and amplify our impact, we would like YOU to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

The Role

The Market Sales Enablement Leader is the go-to person for all non-regional, and bespoke to market, Sales Enablement initiatives in Thailand, covering all sellers across Ads, Commercial & GFB sales teams

• You will ensure the Grab sales teams across Ads, Commercial & GFB are equipped with the right tools, training, and content at every stage of the customer lifecycle, and you will lead rapid, data-backed iteration to raise sales performance in your market. This includes guiding others and sharing learnings to lift overall capability at the market level.
• You will partner directly with in-market leadership across multiple verticals to align regional Sales Enablement goals with market realities and needs — and you will shape, broker, and deliver clearly defined market outcomes end-to-end.

Outcome & Impact

You will define and own market-level business outcomes, working across teams to secure alignment and ensure delivery:

• Shape and own clearly defined enablement outcomes (e.g., improved seller productivity, reduced ramp time, content/tool adoption, and higher win rates), proactively negotiating trade-offs and adjusting plans to consistently deliver the committed results.
• Lead rapid testing of bold ideas using MVP-style experiments to accelerate learning and decision-making; scale what works across teams and verticals in your market.
• Generate and apply user insights backed by data and direct observation (e.g., shadowing meetings, call listening, merchant visits) to influence enablement content, tooling, and training decisions.
• Implement meaningful improvements that solve overlooked friction points for commercial teams; rally others — even beyond direct scope — to co-own solutions and sustain change.

Accelerate growth by actively acquiring new domain and enablement knowledge and sharing key learnings and playbooks to elevate team performance and capabilities in-market.

Core Responsibilities will cover the following areas

Training & Content Development

• Scope and and/or develop and build educational programs around sales/account management, and product knowledge, ensuring commercial teams are well equipped with the training & knowledge needed to drive business growth
• Partner with internal teams such as Strategy, Merchant, Marketing, and Product to build and deliver content, collateral, workshops & trainings; localize where needed and ensure alignment with the latest knowledge and industry requirements.
• Deliver this content & training in local language (where needed), creating a two way feedback loop between local field teams and regional business & product teams
• Pilot and iterate trainings, measure impact, and scale effective programs across all teams and segments in your market.

SE project management

• Lead all in-market Sales Enablement initiatives, translate regional priorities into market-specific plans with clear, outcome-based KPIs and milestones; track, report, and course-correct to deliver results.
• Voice local needs in weekly team meetings with the Regional Sales Enablement Team and work through a prioritization matrix to meet local and regional enablement goals; broker decisions and remove blockers to land commitments and execution in-market.
• Drive local teams' adoption & execution on Grab's Sales Enablement platform - Sales Hub, ; ensuring content findability, freshness, and usage quality; define and own adoption and outcome measures tied to business impact.
• Lead creation and improvement in the utilization of tools to increase the effectiveness and efficiency of the sales teams interacting with merchants, advertisers, and clients — including, but not limited to, the use of Generative AI tools, Salesforce, and related systems.
• Use data & local insights to develop a detailed analysis of the areas of improvement of the current enablement infrastructure and make suggestions to build improvement and implementation plans.

Local Leadership & Team Engagement

• Be the subject matter expert in understanding Grab Sales skills and competencies and help co-develop short and long-term best-in-class plans to support market-specific skills and competencies to improve the market's talent skill map and support career development.
• Have close day-to-day interactions with the leadership in your Market to align on enablement needs and ensure alignment with Grab's regional goals; proactively shape and own outcome definitions and trade-offs.
• Create a 2 way feedback loop with local leadership and report on impact & results driven through sales enablement initiatives including impact on the team's KPI's and key projects.

Qualifications

What You'll Bring

• Proven ability to shape and deliver clearly defined outcomes in a complex, cross-functional environment; comfortable negotiating trade-offs and adjusting plans to land results.
• Comfort leading rapid experiments and using data and user insights to influence enablement decisions and scale what works.
• Strong communication, facilitation, and stakeholder management across all levels; can influence without authority and rally others to co-own solutions beyond direct scope.
• Habit of active learning and sharing — you acquire new knowledge quickly and turn it into practical playbooks that elevate team performance; you coach others consistently to improve quality and impact.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.