Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Business Operations & Partnerships team oversees and grows the Singapore Mobility business. The team takes on a strong customer-centric lens (for both passengers and drivers), utilizing analytical and problem-solving skills to weigh policy and product trade-offs between the two key stakeholders to create a safe, pleasant and efficient ride experience. There is also an added focus on the Premium (GrabCar Premium, GrabExec) and Specialty (GrabFamily, GrabPet, GrabAssist) services, for which there are multiple service-specific policies.

Additionally, we also look to create win-win partnerships with strategic partners which involves identifying synergies and solving our partners' mobility related issues, all of which to achieve meaningful growth in the business.

Get to Know the Role

• Use a blend of data and ground truths to support decision-making that optimises for business goals (e.g. passenger / driver-partner satisfaction, revenue, service health, growth)
• Provide project management support for operational plans, involving skills such as project planning and coordination, communication and stakeholder management
• Manage and build relationships with internal and external stakeholders
• Solve challenging scenarios which requires recognising and prioritising tradeoffs
• Support the launch and optimisation of new product features within the Mobility business
• Work with teams including Product, Partner Operations, Marketing / PR, Strategic Partnerships

This role will report to the Manager of Business Operations & Partnerships, Transport and will report onsite at Grab One North office.

The Critical Tasks You Will Perform

• Have a deep understanding of both the driver and passenger landscape to address pain points and fulfil market needs so as to grow the business
• Implement and analyse performance of a variety of projects across multiple topics (e.g. fulfilment, growth, experience)
• Understand and interpret growth and service metrics to identify issues / opportunities for improvement
• Understand problems and needs of external stakeholders and solve them

Qualifications

What Essential Skills You Will Need

• A bachelor's degree in Business, Economics, Finance, or a related field
• At least 1 year of relevant experience, for example, business development, consulting, strategy, and project management
• Willingness to pick up SQL
• Balance between projects and concurrent timelines

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.