Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Outbound Communication team develops high-throughput solutions. These solutions allow the delivery of transactional and marketing messages, including push notifications, emails, SMS, and more, to millions of users. At the same time, they also improve in-app communication experiences. We are made up of young and experienced, skillful backend, frontend, and mobile developers. If you are looking for a friendly environment where tech and business are combined, join our team!

Get to Know the Role

We are looking for passionate developers with the required skills and then some to join our team. You will have opportunities to design backend components and services. Not only will you get to collaborate with the product, business, and program management teams to be on top of your deliverables, but you will also serve as a mentor to your teammates to help meet the teams' deliverables and goals. You will report to the Engineering Manager. You will be based in HCMC, and you will work in the office.Architect, design, and build scalable backend systems using microservices architecture.

• Scope technical requirements and identify suitable technology solutions for new initiatives.
• Integrate new systems with existing platforms and ensure interoperability across services.
• Serve as a technical leader, providing guidance and mentorship to less experienced engineers; set high bars for code/design quality and operational excellence.
• Collaborate with technical leads from other teams to ensure cohesive system integration across domains.
• Lead and influence hiring decisions and foster an inclusive team culture.
• Define the technical strategy and lead end‑to‑end execution for backend services that enable one‑way outbound communications across owned and external channels, meeting reliability, latency, and scalability SLAs at Grab scale.
• Drive platform observability: instrument per‑channel delivery, open, conversion, latency, and error metrics; build dashboards and client‑visible ROI views; enable proactive detection of issues and compliance.
• Lead governance for time‑sensitive notifications by implementing expiry, grouping, deduplication, and policy adherence to improve user experience and reduce opt‑outs.
• Improve messaging cost visibility and control (including vendor traffic allocation via data‑driven experimentation) in collaboration with procurement and partner teams.
• Own service design, architecture reviews, API/interface contracts, and non‑functional requirements (reliability, performance, security, operability); raise the bar on coding standards, testing, and release strategy.
• Increase platform productivity and reduce operational toil by improving release strategies, on‑call readiness, and incident response practices.

The Critical Tasks You Will Perform

Qualifications

What Essential Skills You Will Need

• Backend Software Architecture: 7+ years designing and implementing scalable architectures using microservices.
• Bachelor degree in Software Engineering or relevant major
• Performance and Scalability: Advanced knowledge in building high‑performance systems suitable for enterprise environments.
• Full System Design: Experience independently driving full‑stack system design (requirements, technical specs, coding, rollout).
• Technical Leadership: Proven experience leading technical teams and complex, cross‑team initiatives as PIC; strong mentorship track record.
• Cloud Services: Proficiency in cloud technologies (e.g., AWS, GCP, Azure) and building cloud‑native applications.
• International Collaboration: Experience working with distributed, cross‑border teams and leading collaborative projects.
• CI/CD: Proficiency with CI/CD tools (e.g., Jenkins, GitLab), trunk‑based workflows, and automated testing/release best practices.
• Datastores: Experience with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL stores (e.g., DynamoDB, ScyllaDB)

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.