Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Role

In this position, you will play a vital role within the business team leading the execution of autonomous vehicle pilots. You will be a crucial leader on the ground, directly overseeing the human operators who are essential to our daily service. This role is a blend of people management, operational planning, and incident response, focusing on the safe and efficient execution of our AV missions. If you are passionate about pioneering the future of transportation and thrive in a fast-paced, innovative environment, we want to hear from you.

You will report to the Head of Grabcab and Strategic projects in our One North office.

The Critical Tasks You Will Perform

• Serve as the primary supervisor for our team of safety supervisors, in-vehicle safety drivers, and remote operators. Your main responsibility is to ensure they are performing their duties safely and effectively during daily operations.

• Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding, and continuous training of all operational staff

• Oversee all on-site depot operations. This includes managing the efficient parking, charging, and staging of autonomous vehicles to ensure they are mission-ready. You will supervise depot staff and ensure all activities are performed safely.

• Establish, track, and analyze key performance indicators (KPIs). You will be responsible for the continuous monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement

• Develop and implement operational playbooks, standard operating procedures (SOPs), and performance metrics (KPIs) for the fleet.

• Oversee all real-time fleet monitoring, including vehicle status, remote telemetry, and mission progress, ensuring adherence to service levels.

• Serve as a PoC for all in-field events, including vehicle-level faults, collisions, or unexpected autonomous system behavior.

• Develop, refine, and execute rapid-response protocols, ensuring the safety of the public, passengers, and company assets.

Qualifications

What Essential Skills You Will Need

• Diploma or Degree holders

• 5+ years of experience in operations, logistics, transportation, or fleet management

• Technical knowledge or direct experience with autonomous vehicles, robotics or IoT deployments is a plus

• Demonstrated experience supervising drivers, operators, or a field-based team is required

• Familiarity with safety management systems and risk assessment methodologies

• Able to work independently in a fast-paced and changing environment

• Strong interpersonal and stakeholder-management skills

• Detail-oriented with a focus on accuracy and efficiency

• Strong spoken and written communication skills

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.