Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives business growth for Grab Singapore, aligning with Grab's vision through strategic programmes. Within this, the Merchant Operations team advocates for merchant-partners, advocating for enhanced experiences and success. Collaborating across business products and departments, we integrate hyperlocal nuances, improve journeys, and support growth while ensuring cost efficiency.

Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

You will support the Merchant Operations team, providing hands-on exposure to payment operations. You will learn how internal processes and systems are set up, and ensure smooth, accurate, and compliant payment workflows.

You will work in a collaborative environment that offers practical operational experience and the opportunity to engage with stakeholders from Business, Commercial, Product, Finance, and Legal teams.

This role is ideal for individuals looking to build a strong foundation in operations management while contributing to meaningful business outcomes.

The Critical Tasks You Will Perform

• You will identify and drive process and platform improvements to enhance risk mitigation, operational efficiency, and merchant experience.
• You will investigate and resolve payment-related process or system issues in collaboration with Product, Engineering, and Support teams, implementing sustainable solutions.
• You will develop and execute payment workflows to support business initiative launches.

Qualifications

What Essential Skills You Will Need

• You are a Fresh Graduate in the field of Business / Accountancy / Business Analytics / Math or other relevant courses.
• You are a curious, hands-on problem solver.
• You can distill complex concepts into simple, actionable messages for diverse stakeholders.
• You are collaborative in nature, and enjoys working with all partners.
• You have a continuous improvement mindset with the ability to identify, prioritize, and implement process enhancements across business functions.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique