Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab Merchant Centre (GMC) is our one‑stop, in‑person hub that helps merchant‑partners onboard, operate, and grow on Grab. The team blends frontline service with operations excellence, using data and feedback to improve merchant journeys.

Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

As an Inbound Sales Trainee with the Grab Merchant Centre (GMC), you will be part of a team that establishes business relationships with Merchants on Grab. Your role as anInbound Sales Trainee will require you to handle inbound channels' applications and oversee Merchants' entire onboarding process and support their brand activation on Grab's platform.

The Critical Tasks You Will Perform

Your daily activities include:

• Follow up on leads to complete Merchants' onboarding application through the physical onboarding counter at GMC, or other inbound channels including email, D365, calls
• Ensure assigned onboarding leads are completed and activated within Service level agreement
• Handle Merchant queries regarding onboarding process, their applications status and follow ups for successful activation through call and emails
• Support the team in other ad-hoc responsibilities as may be assigned from time to time

Qualifications

What Essential Skills You Will Need

• Minimum qualification: Diploma from a recognised Polytechnic or an equivalent/higher academic qualification.
• Bilingual in English and Mandarin or Bahasa Melayu or Tamil
• Strong prioritisation and time-management skills; manages competing priorities across stakeholders while maintaining high accuracy in documentation and execution.
• You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Technical Skills and Competencies Trainee will learn during the traineeship:

• Communication: Develop clear written and verbal communication tailored to business contexts. Learn to handle merchant queries.
• Time Management: Prioritize tasks and manage multiple onboarding cases within set Service Level Agreements.
• Problem Solving: Proactively address onboarding issues and support successful merchant activation.
• Team Collaboration: Work with internal teams and support general operations at GMC.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Trainees:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique