Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The GrabFood team is a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience.

Get to Know the Role

The GrabFood Merchant Growth Lead role is focused on driving the growth of our merchant partners within the GrabFood ecosystem. You will typically involve strategizing and implementing projects to attract new merchants, enhance existing partnerships, and increase the merchant experience.

You will report to Growth & Monetization Manager.

You will work onsite at HCM City or Ha Noi City.

The Critical Tasks You Will Perform

• Merchant Growth Strategy and Relationship Management: Promote GMV, revenue, and ads through targeted programs, market insights, and merchant partnerships.
• Product and insights: Be a subject matter expert on merchant platform features, providing insights for product improvement and development. Turn feedback from merchants and sales/AM into roadmap and execution improvements
• Data Analysis and Performance Optimization: Monitor Goals (orders, fulfillment, ratings). Develop and implement strategies to enhance merchant performance through training, operational support, and marketing projects.
• Leadership and collaboration: Lead, maintain the team. Work with other teams to deliver merchant-focused projects.
• Operation: Improve the merchant journey across all lifecycle stages. Provide tools and education, and resolve operational issues such as cancellations, delays, and customer complaints.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• 5+ years of experience in merchant development, account management, or business growth roles in e-commerce, food delivery, or tech industries. Knowledge of the food delivery ecosystem or familiarity with GrabFood's merchant platform.
• Experience managing teams and collaborating across departments.
• Experience developing growth strategies for small to medium-sized businesses or longtail merchant segments.
• Proficiency in analyzing performance metrics and deriving insights to improve merchant operations. Knowledge of data visualization tools and reporting systems (e.g., Excel (can write advanced macros), Tableau, or similar platforms)
• Willingness to be hands-on and take ownership of multiple tasks or experiments

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.