Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter to consumers in Indonesia. We implement business strategies that help us achieve our vision in serving our community.

We are made up of an established, longstanding team. If you are looking for part of the team to achieve growth for Grab, then you should join our team!

Get to Know the Role

You will be the responsible person to manage Payment Operation to ensure all processes are performed and comply with the regulatory requirements. You will work within the Merchant Operations team and across the relevant teams to take the experience to the next level. Reporting to the Head Level, you will be based onsite in our Jakarta Head Office.

The Critical Tasks You Will Perform

• Collaborate with Grab support team, business team and all related team about daily reconciliation and incoming inquiries, to ensure optimum satisfaction from merchants
• Oversee end-to-end payment operations, ensuring all the transactions are processed
• Ensure all payment or cash out to merchants are smoothly implemented
• Maintain reimbursement to merchants conducted
• Ensure daily operational processes are completed following agreed Service level agreement and addressing the bottlenecks
• Manage all incoming inquiries related to payment, from merchants and all stakeholders, providing clear resolutions
• Support projects and process improvements, including payment processing, risk management, compliance, automation on contributing to the scalable & efficient operational workflow

Qualifications

What Essential Skills You Will Need

• Bachelor Degree in Economic/ Accounting or all related with Finance
• 2+ years of experience in Payment Operations, transaction processing, and reconciliations
• Have knowledge about PPh 23 and PPh 22 and PB1
• Experience in operations and workflow
• Capability to converse in English (both written and verbal)
• Familiarity with risk monitoring, compliance and fraud detection will be additional points
• Ability in SQL will be additional points

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.