Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Indonesia. We implement business strategies that help us achieve our vision in serving our community.

We are made up of an established, longstanding team. If you are looking for part of the team to drive growth for Grab, then you should join our team!

Get to Know the Role

We are looking for an Operation Associate who will contributes in merchant operations to create collaboration and strategize operation workflow. This role is required because we're looking for someone who can achieve successful results. In return, you get an opportunity to be part of the team to drive growth for Grab. This role is a contract-based role. Reporting to the Manager, you will be based onsite in our Makassar office and will work in a high mobility within Makassar Area or outside of Makassar.

The Critical Tasks You Will Perform

• Work with City Teams to provide ready-to-use validated pipelines of leads for acquisition team.
• Relationships building: Engage City team for their feedback and work with our partner operations, merchant operations and other stakeholders to find work away solutions;
• Understand about routing, scraping and validating data
• Accountable to ensure the delivery of end-to-end process, from planning to execution

Qualifications

What Essential Skills You Will Need

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• 2-3 years of operational handling
• Willing to work on a contract-base
• Capability to communicate with different partners and guide discussions at multiple management levels
• Interests in carrying out off-ground activities (including external partner engagement) - willing to be on the ground
• Capability to converse in English at daily conversation level
• Experience with the food delivery and validating process is preferable
• Comfortable to work using a laptop and several Sales tools/applications (ie. Salesforce)

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.