Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab Express in Vietnam is a part of our logistics services that focuses on providing fast and reliable delivery solutions. The team is dedicated to ensuring that packages are delivered, whether it's for personal use or our needs. We handle a variety of delivery options, including same-day delivery, which is super convenient for urgent needs. The team is also focused on customer satisfaction, ensuring that both senders and recipients have a smooth experience.

Get to Know the Role

The role of a Logistics Manager, GrabExpress is dynamic and involves overseeing the entire logistics process to ensure efficient delivery services. Logistics Manager plays a crucial role in ensuring that GrabExpress operates smoothly and meets customer expectations.

You will report to Head, GrabExpress.

You will work onsite at HCM City.

The Critical Tasks You Will Perform

Lead two critical teams for GrabExpress:

1) Commercial partners:

• Build strategies to acquire new customers and uplift existing business
• Provide the best service with customer-centric approach
• Maintain budget control and performance tracking for commercial partners,
• Develop incentive schemes for sales & account management staff, motivate and inspire team to achieve monthly targets

2) Logistics operations

• Lead operations team to ensure that all Service level agreements and commitments are achieved
• Monitor competitive landscape and logistics industry trends
• Exemplify and comply with all principles and core values of Grab
• Coordinate with other teams - tech, marketing, operations, and strategy - to propose new product features to accelerate growth

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Logistics/Economics/Finance/Marketing
• At least 5 years experience in logistic/ FMCG industry with commercial/operation background
• Record of overachieving targets
• Passionate and inspiring
• Analytical and thinking
• Great partner management

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.