Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out-serve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team

The Identity Management team is responsible for managing identities and privileged access across Grab's enterprise infrastructure. The team maintains core identity and access solutions, helping to secure Grab's privileged access landscape.

Get to know the role

You'll be supporting Grab's enterprise infrastructure with an emphasis on Identity and Privileged Access Management. The Identity Management team at Grab is committed to overseeing access to Grab's enterprise applications and safeguarding access to vital systems and sensitive data. Our mission is "Empowering Grabbers with secure, seamless access to systems and data; simplifying productivity and creating time for what matters".

Our responsibilities include ongoing monitoring, auditing, and regular reviews to uphold a robust access control environment. A mindset geared towards optimisation and automation is essential, along with the ability to work independently and foster relationships with stakeholders throughout Grab. If you believe you have what it takes, we'd love to hear from you!

You will be reporting to Manager II, Identity Management. This role is based in Bangalore and you are expected to work 3-days from Office.

The Critical Tasks You Will Perform

• Lead and execute Privileged Access Management (PAM) projects, ensuring alignment with security policies, regulatory requirements, and business goals.
• Develop and implement strategies to secure privileged identities and access, using tools like CyberArk.
• Collaborate with cross-functional teams (Security, IT, Product) to implement and scale PAM/IAM initiatives effectively, and guide onboarding of new applications into the PAM program, including feasibility analysis and compliance recommendations.
• Drive adoption and deployment of new CyberArk solutions, aligned with Grab’s security architecture.
• Configure, support and maintain the CyberArk platform, handling stability, performance and security, and managing integrations.
• Drive periodic access reviews for privileged accounts within CyberArk, ensuring ongoing compliance and appropriate access levels.
• Develop custom CyberArk plugins and integrations to extend functionality and interoperability.
• Support audits and investigations by supplying compliance evidence, access logs, and relevant data.
• Provision and de-provision privileged access, following least privilege and segregation of duties principles.
• Manage Identity service incidents and requests, ensuring timely resolution and minimal disruption.
• Manage and monitor ticket queues, develop and track KPIs/KRIs, and identify operational improvements.
• Develop and maintain documentation, including best practices, technical guides, and standard operating procedures.

Qualifications

The Essential Skills You Need

• 3–5 years of hands-on experience in IAM/PAM, tech risk and controls, IT audit/compliance, with strong expertise in CyberArk (including Privilege Cloud, Conjur, Secure Web Sessions) and leading Identity platforms like Jumpcloud, Okta, or Azure AD.
• Strong scripting and debugging capabilities using Python, Bash, PowerShell, and SQL, with an analytical approach to solving identity-related challenges.
• Solid understanding of identity governance, access control models (SSO, LDAP, GRC, authentication, authorization), and regulatory compliance in security contexts.
• A degree in Computer Science or related field (or equivalent experience), coupled with strong communication skills and stakeholder collaboration abilities.
• Exposure to risk management, IT compliance, and transformation projects in the identity space, ideally with certifications like CyberArk Defender/Sentry or ITIL.
• Strong ownership mindset and excellent communication skills; ability to collaborate across teams, adapt, and explain technical concepts to non-technical stakeholders.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.