Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the role

Responsible for developing and executing quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners. Problem-solving skills, an analytical approach to decision-making and execution, and a willingness to get your hands dirty are all necessary components for success in this role.

The day-to-day activities:

• Execute on Deliveries delivery-partner quality and engagement processes and initiatives. Experiment and execute initiatives to ensure platform reliability for GrabFood, GrabExpress and GrabMart verticals.

• Build, run, and optimize scalable operational processes tackling delivery-partner efficiency, performance, delivery quality, loyalty, and retention programs.

• Has the ability to “connect-the-dots”, and understands both on-ground realities of the business and the narrative of data from multiple sources

• Analyze the performance of owned projects and initiatives and communicate key results across a wide range of stakeholders.

• Work across different teams and functions to support goals and initiatives of Grab as a whole, when relevant to delivery-partners.

• Support vertical teams in launching new business initiatives

Qualifications

• Bachelor’s degree in any field with a strong academic track record.
• Excellent English written and verbal communication skills, with the ability to interact with colleagues at all levels.
• At least 1 - 2 years of relevant work experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce and/or start-ups preferred, fresh graduates are welcome to apply.
• Proficiency in Excel/Google Sheets is required.
• Proficiency in SQL and. Knowledge of Python is a huge plus.
• Able to make key business decisions and provide rigorous, data-driven recommendations.
• Experience in managing complex, cross-functional projects.
• Self-starter, detail-oriented, and ability to work well in a fast-paced environment.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.