Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our Cities Account Management team under our GrabFood Strategy umbrella is dedicated to growing top strategic merchants in 19 cities and optimizing our business operations, ensuring our strategies align with Grab's overall objectives and nurture the win-win relationship with merchants. In this team, we foster a culture of data-driven decision-making and continuous improvement to serve our merchants better everyday.

Get to Know the Role

As an Associate, Cities Account Management Initiatives, you will oversee the growth of our Cities Account Management team performance across Thailand. Your scope will utilize on-ground insights to create solutions for account managers addressing the merchant pain points. You will drive end-to-end projects and collaborate with multiple stakeholders to ensure our team strategies are aligned with market opportunities and customer insights.

This role is based onsite at our Bangkok Office, reporting to Team Lead, Cities Expansion and Account Management.

The Critical Tasks You Will Perform

• Drive analysis and planning: Craft high-impact strategies to drive merchant performance also deliver valuable on-ground insights and recommendations to business teams.

• Project Management: Providing a fact base, problem identification, structured problem solving, and advising on execution.

• Co-create new sales booster campaign or paid product: Gather problem statements from on-ground staff to create new sales booster products/campaigns.

• Ensure a well-coordinated execution to fit within business strategy with other key stakeholders.

• Lead project management with your direct report from initiation to closure.

• Work with stakeholders to clearly define objectives, success criteria, scope, deliverables, and required resources.

Qualifications

What Essential Skills You Will Need

• Minimum 1 year of experience in project management, business analyst, business development or equivalent.

• Capability to organize and integrate overarching plans into project details with a mindful 3 steps ahead thinking.

• Excellent communication skills and interpersonal skills, with the ability to provide win-win solutions for team members.

• Demonstrated capacity to collaborate with multi-function teams and influence others.

• Data literacy is a must with SQL proficiency as a plus.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.