Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know Our Team:

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to Know the Role:

Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for maintaining existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.

You will report to the Southern Region Market Growth, Manager and working onsite in Melaka.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue

• Liaise with merchants for merchants funded promo program, merchant commission scheme, new products/features
• Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
• Analyze data and develop plans to increase revenues/profitability for your portfolio and make decisions that builds operational performance for your accounts
• Drive growth of key accounts, measured by deliveries and GMV
• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
• Deliver business improvement projects to create value for both merchants and GrabFood
• Drive operational excellence by working with the merchants and operations teams

Qualifications

What Essential Skills You Will Need

• Possess a recognized Bachelor's Degree in any field or a Diploma in Business/ Management or equivalent
• Minimum 1+ years of experience in sales, business development, partnerships or equivalent role
• Experience in F&B industry
• Experience establishing communication and engagement with prospects in both English and Bahasa Malaysia, speak in other dialects such as Mandarin.
• Experience establishing communication and engagement with prospects, with the ability to identify and provide comprehensive solutions for varying customer needs
• Fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
• Have a competitive edge and thrive in a team environment
• Experience maintaining clean records of sales outreach and contacts in a CRM and communicate well
• You must be a self-starter as we'll look for you to experience balancing multiple sales opportunities
• Independent and excellent team-working skills

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.