Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Commercial & Support team drives business growth and ensures customer satisfaction. We collaborate with other departments and monitor performance metrics to improve commercial programs and provide exceptional service experiences.

Get to Know the Role

This role is necessary for optimizing sales processes and supporting the sales team can achieve their targets. Main responsibilities include implementing sales strategies, analyzing performance metrics, providing operational support, and collaborating with other departments to ensure cohesive sales programs.

• You will report to the Manager - Regional Commercial Ops, GFB
• You will work onsite at Ho Chi Minh City.

The Critical Tasks You Will Perform

• Work within Grab For Business (GFB) GrabGifts (GG), and other Grab departments.
• Manage Vietnam’s pre-billing operations, focusing on execution and performance indicators.
• Lead pre-billing efforts to calculate invoices for Vietnam clients.
• Increase pre-billing processes by working with BPIA, GFB product, and tech teams.
• Map and improve manual workflows in collaboration with the BPIA team.
• Develop automated billing solutions with the GFB product and tech teams.
• Handle billing disputes with the collections team
• Partner with other teams to enhance upstream and downstream processes to meet OKRs.
• Ensure compliance with sales operations processes in collaboration with Central Ops.
• Oversee onboarding, adoption, and governance of Salesforce CRM for sales teams.
• Monitor and improve Salesforce CRM data integrity and quality per SOPs.
• Lead internal projects to improve sales processes and integrate systems.

Qualifications

What Essential Skills You Will Need

• English speaking and writing proficiency for engaging with regional partners in Southeast Asia.
• 2-4 years in sales or commercial operations within B2B, SaaS, enterprise, corporate, or startup environments.
• Track record in data analysis and enhancing operational efficiency.
• Grow in a VUCA (Volatile, Uncertain, Complex, Ambiguous) environment with integrity and respect.
• Experience with using client experience tools like Salesforce CRM.
• Comfortable with data analysis.
• Familiarity with the Southeast Asia market.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.