Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You will be part of an exciting team which grows and manages the relationship of Key Merchants for Payment and Loyalty products.

Get to Know the Role

You will manage a portfolio of different categories of Key Accounts, focusing on building lasting relationships and increasing profitability. You will pitch marketing campaigns and upsell new products/programs to achieve growth among existing and new merchants. Additionally, you will assist with business identification, partnerships, account management, and execution strategy, reporting directly to the Manager, Key Account Management.

You will report to the Manager, Key Account Management and working onsite.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts to foster and grow merchant relationships through engagement at Manager/Director level.
• Communicate with merchants funded promo programs, partnerships, new products, new features and upselling Paylater by Grab and Loyalty products.
• Identify issues affecting merchants including merchant settlement reports and technical issues and recommend well-thought out solutions.
• Conduct Monthly Business Review (MBR) with your portfolio of key merchants with the intention to improve our performance and foster stronger collaboration
• Analyze data and develop plans to increase revenues/profitability for your portfolio aligned with country targets.
• To analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
• Work across departments to tailor merchant specific needs (for eg: integrations, marketing support, reporting)
• Work with marketing in driving merchant’s partnerships and plans including merchant events, thematic campaigns and any creative ideas to come up with

Qualifications

What Essential Skills You Will Need

• Minimum 3 years (for a client-facing role) of experience in account management, merchant management, sales, business development, partnerships or equivalent role.
• Experienced in the e-wallet, payment, or financial institution industry.
• Experience establishing communication and engagement with prospects in both English and Bahasa Malaysia. Speak in other dialects such as Mandarin.
• Demonstrated across internal and external organizations (for eg: Marketing, Strategy, Grab Support, Product and Tech)
• Have a competitive edge and excel in a team environment.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.