Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Bali Nusra Region Operations team is a longstanding team responsible for growing demand and securing supply in Bali and Nusa Tenggara region. We maintain and grow specific customer segments on Grab Transport and Delivery Services. Your team will be made up of an operational team and commercial team. If you are looking for an environment full of rewarding learning, then you should join our team!

Get to Know the Role

We are looking for City Associate Kupang to help the Region Operations Head build the right strategy to win the market and shape ideal supply demand equilibrium while growing our business with our values. We believe you have passion in operations, sales, and, if you believe you have what it takes then we'd love to hear from you either way. You will be based in Kupang. You will be reporting to the Manager.

The Critical Tasks You Will Perform

• Implement and oversee the operational strategy at the city level, focusing on enhancing both mobility and delivery services to meet local demands.
• Work with the Marketing team to develop a comprehensive demand generation plan that creates user engagement and service use.
• Oversee the entire lifecycle management of Grab Driver Partners, from the initial recruitment and onboarding process to ongoing engagement and support activities.
• Lead project management efforts by breaking down complex problems, formulating hypotheses, conducting tests, and guiding projects through to successful implementation while ensuring that outcomes are sustainable.
• Collaborate with specialized teams to launch and promote new products and services that meet customer needs and enhance user experience.

Qualifications

What Essential Skills You Will Need

• 2+ years of experience in city management or in the field of sales/revenue generator
• You understand Kupang market landscape and have interest in carrying out off-ground activities (including external stakeholder engagement, event organization, and survey arrangements)
• You are knowledgeable in business process management, assessing, and controlling risk, and successful projects execution
• You are experienced in Microsoft excel (can write advanced macros) (can maintain complex spreadsheets)/Google Sheet

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.