Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You will operate within the Regional Operations Center of Excellence, focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that:

Get to Know the Role

We are looking for a dedicated Merchant Payment Operations Assistant Manager with primary responsibility to oversee the onboarding and activation of merchant applications within our system efficiently. You will provide a smooth and effective onboarding process for new merchants, contributing to the overall success of our operations. You will be based onsite in Jakarta Office.

The Critical Tasks You Will Perform

• Oversee the entire merchant payment process and ensure seamless integration with our platform.
• Develop and implement strategies to enhance payment operations, reduce complaints, and increase merchant satisfaction.
• Work towards creating automated processes across countries to improve payment operations.
• Collaborate with teams across various markets to refine workflows affecting merchant payment operations.
• Monitor payment operations performance, address any issues, and ensure adherence to regulatory requirements and company policies.

Qualifications

What Essential Skills You Will Need

• A Bachelor's degree in Accounting, Industrial Engineering, or a related field is preferred.
• At least 5 years of experience in operations or a similar role, demonstrating a ability to improve processes.
• Good English communication and interpersonal skills, with the capability to engage positively with a diverse range of individuals.
• Good analytical and problem-solving skills, with a keen eye for detail and a focus on process optimization.
• Familiarity with payment operations and related policies would be a valuable asset.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.