Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Driver Engagement team is an important part of the Driver Operations group within the broader Operations division, which handles end-to-end driver partner quality experiences and merchant partner back-end operations. The team also addresses Safety & Fraud activities. We help shape our strategic direction by providing top management with insights and management of driver partners.

Get to Know the Role

As the Assistant Manager, Driver Engagement, you'll lead the driver-partner community for all fleet types, including existing ones (2W, Bike) and new ones (e.g., Taxi, Rent, and Shuttle). You will manage driver-partner welfare, travel to different locations to engage with driver groups or third parties, and initiate projects to build relationships with driver-partner leaders and communities. You will analyze data to create strategic actions to enhance the growth of the driver-partner community.

You will report directly to the Manager, Driver Engagement. This is a hybrid role, where you will need to travel to our Cebu office.

The Critical Tasks You will Perform

• Manage driver-partner community programs for all fleet types, ensuring their welfare and engagement.
• Travel to different locations to engage with driver-partner groups or third parties involved in the community.
• Initiate and manage projects to develop relationships with driver-partner leaders and communities.
• Report on driver-partner activities, monitor industry trends, and analyze market changes affecting the driver community.
• Collaborate on plans to implement strategies, analyze business proposals, and support projects to enhance driver partner engagement.
• Work with multiple departments to align operations goals with driver-partner motivations.
• Join conversations in driver-partner community chat groups and facilitate forums/meetings.
• Be a voice and mediator of Grab in the driver-partner communities.
• Translate data and insights into relevant driver engagement strategies and communicate these needs to partners.
• Participate in community engagement activities and provide support.

Qualifications

What Essential Skills You will Need

• 5+ years experience in roles focused on Community Engagement, Relationship Management, or similar.
• Bachelor's degree in Business Administration or a related discipline. Degrees in Data Analytics or Public Relations are also acceptable.
• Experience in process improvement and documentation.
• Experience with social missions and making a positive impact in emerging markets.
• PMP certification and/or Data Analytics certifications (e.g., Google Data Analytics, IBM Data Analyst) are considered.
• Proficiency in regional languages (e.g., Cebuano, Ilocano).
• Skills in engaging with stakeholders and working in teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.