Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

This position operates within the Regional Operations Center of Excellence, focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that:

• Celebrate strong collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Aim to do excellent and meaningful work with the clarity of thought, creativity execution.
• Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to Know the Role

We are looking for a dedicated Merchant Content Associate with primary responsibility to oversee the content management of merchants within our system. You are expected to ensure a seamless content update, configuration and maintenance process across different merchant segments, contributing to the success of our operations.

This is a hybrid role based in Yogyakarta. You will be reporting to the Merchant Content Manager.

The Critical Tasks You Will Perform

• Oversee the end-to-end process of content operations for merchants, ensuring a seamless integration into our platform with ultimate objective to maintain high quality merchant
• Implement strategies and procedures to improve the content operations process efficiency, reduce turnaround times, and enhance merchant satisfaction.
• Collaborate with other departments and teams across all markets of Grab to improve workflows affecting merchant content quality.
• Monitor and evaluate the performance of the content operations process, identifying areas for improvement and implementing solutions to address any issues.
• Ensure compliance with regulatory requirements and company policies throughout the content operations lifecycle.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Industrial Engineering or a related field.
• 1+ years of experience in operations or a similar field is necessary .
• A history of managing and enhancing processes or similar operational workflows.
• Knowledge on process optimization.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.