Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

It takes a village to give a safe and delightful service to our users and partners. As things get more complex, "the village" needs highly multi-skilled leaders who can lift their head above the noise and push us to do what is truly best for our customers. You will report into the Regional Business Analytics Manager with hybrid working in Malaysia. You will manage highly complex projects working with various teams in Grab with the purpose of giving our users and partners world class analytics and insights support.

The Critical Tasks You Will Perform

• You will work independently, assembling large and complex data sets that meet business or analytical needs.
• You will build and deploy data models to optimize the support experience.
• You will collaborate closely with Business or Operations Teams to understand their problem statements and conceptualize analytics frameworks that convert business problems into technical hypotheses.
• You will design and recommend A/B testing to evaluate model performance, interpret experiment results, and provide data-driven recommendations.
• You will develop and maintain data insights and performance dashboards.
• You will be a strong advocate for our users, prioritizing the quality of their experience with us above all else.
• You will lead the charge, influencing and serving to deliver through others.

Qualifications

What Essential Skills You Will Need:

• We are looking for someone who has at least 4 years of data analytics experience
• You have proven project management skills in executing and delivering projects independently
• You have ability to work with stakeholders across several organization levels and several cultures
• You are well versed in analytical tools such as Power Apps, PowerBI
• You have strong knowledge in SQL to extract large disconnected datasets on Azure/AWS data platform
• This role requires main knowledge of data programming (Python, R)
• You are familiar with User experience function and tools is good to have
• You have working experience with startup environment and understanding of dynamics between design, engineering, product and customer service.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.