Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone.

Get to know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.Bachelor or Master Degree in Business Administration or relevant
• Facilitate quality and change management processes

Job Description

Get to know the Role:

You will identify customer needs and key drivers to achieve customer satisfaction goals while ensuring financial benefits. You will conduct business process mapping and analysis to streamline operations and enhance efficiency. As the principal advisor for Grab across all departments, you will collaborate closely with the leadership team to pinpoint areas for improvement, develop a robust improvement strategy, and integrate your recommendations with existing programs and initiatives to drive overall organizational success.

Critical Tasks you will perform:

• You will conduct lean action workout sessions with process stakeholders, facilitating brainstorming sessions to identify gaps and chart out improvement action plans.
• You will conduct process benchmarking exercises.
• You will collect data on various metrics to create performance baselines and implement them across the organization, monitor the usage of performance baselines, and identify action plans to improve baselines.
• You will map functional solutions to technical solutions.
• You will create "to-be" process maps and functional designs.
• You will identify the best processes to be mapped with the system to improve team productivity.
• You will perform process data analysis using Six Sigma methodologies.
• You will execute large-scale projects to improve project delivery throughput by enhancing process capability and reducing cycle time.
• You will work directly with internal process owners, Team Leads, and project teams to drive process improvement projects within their areas of responsibility.

Qualifications

What Skills You Will Need

• You have at least 5 years of experience in project management, working with multiple business unit stakeholders.
• You have strong project management experience, with PMP certification or Six Sigma Black Belt certification.
• You have significant exposure to strategic problem-solving and root cause analysis methodologies, preferably in a customer service organization or business operations.
• You have a strong passion for driving continuous improvement.
• You have strong skills in process flow documentation and literature. ISO certification will be an advantage.
• You have excellent communication and interpersonal skills.
• You have strong organizational skills and attention to detail.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

I'm interested