Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You will join a growing team dedicated to understanding users' needs by exploring their motivations, behaviors, and expectations. Collaborating closely with cross-functional teams, your role will address various challenges to ensure safety and balance a smooth user experience. Your key contributions will include improving assistance during accidents and incidents and ensuring the safety of user-generated content on Grab's platforms.

Get to Know the Role

As a Lead Product Designer focusing on Safety and Content Moderation, you will be instrumental in creating user-centric solutions. Your expertise will drive the design process, influencing strategic decisions that enhance overall user experience. You'll work closely with Product, Analytics, Engineering, and Business teams to tackle complex problem areas. You will report to Senior Designer Manager and work onsite with hybrid working setup at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Demonstrate excellent design thinking and craft fundamentals across visual, interactive, content, and information architecture design.
• Advocate for design excellence and system-wide approaches, guiding cross-functional partners and teams.
• Drive design-led initiatives in challenging Safety and Content Moderation problem spaces in collaboration with cross-functional partners.
• Contribute to Safety & Content Moderation's design/product strategy with a holistic customer-centric perspective.
• Lead improvements to the design system, fostering a culture of ownership, participation, and innovation.
• Conduct and facilitate various design processes to enhance the quality of outcomes.
• Participate in shaping the evolution of our design organization, improving design culture, empowerment, and processes.
• Establish yourself as a mentor and coach for other designers on design quality and excellence.

Qualifications

What Essential Skills You Will Need

• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
• Minimum of 6+ years of direct experience in product design.
• Excellent understanding of user experience design for web, mobile, or touch devices, with working knowledge of common mobile/web and front-end web development.
• Good eye for visual design with hands-on experience in user interface design, producing consistent and high-quality work.
• Ability to define problems, design, validate, and deliver user experiences that solve complex issues.
• Experience in service design, conducting user research, and translating findings into product features or improvements
• Proficiency with current design tools like Figma and ProtoPie, with the ability to prototype and demonstrate design concepts to stakeholders.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.