Company Description

About Grab and Our Workplace

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to know our Team

The Partner Operations team handles backend operations & adhoc support for partner accounts onboarded into the platform. In essence, we are the ‘Powerhouse of Grab Operations’ as we handle key functions like data management, payment operations, regulatory compliance, and merchant support.

Partner Ops rolls up to Country Operations which also includes Partner Acquisition, Partner Communications and Training, and Platform Safety. If you are looking for an awesome environment with lots of room to grow, this is the team for you! 😊

Get to know the Role

We are looking for a Partner Operations Associate. This role will be responsible for coming up with regular or seasonal activities related to TNVS/Regulatory assistance. He/she will mostly be on-ground to process TNVS applications of ride-hailing operators. The candidate should have good communication, organization skills and have high attention to detail.

You will also have an opportunity to collaborate with cross-functional departments to provide high-impact One-Grab solutions. A general ‘can-do’ mindset will serve you well. If you believe you have what it takes then we would love to hear from you!

The Critical Tasks You will Perform

• You will work closely with Regulatory, PA and Legal teams for daily/seasonal activities.

• You will strategize and plan for process optimization initiatives

  • You will interview drivers/operators and identify areas for improvement

  • You will work closely with Driver Operations Manager to come up with projects/activities.

  • You will execute approved projects/activities.

  • You will monitor impact on SLAs

• You will conduct the following TNVS Assistance activities:

  • Vet documents for submission to LTFRB, to spot any discrepancies

  • Prepare documents for submission to LTFRB

  • Monitor status of TNVS application, and continuously follow-up operators for their document compliance.

Qualifications

What Essential Skills You will Need

• Bachelor's degree from a recognized university in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or related fields.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Good business acumen and curiosity about data.
• Quick learning agility and a strong sense of ownership.
• Problem-solving skills and a can-do attitude with the ability to understand root causes and work with multidisciplinary teams to propose solutions.
• Expertise in creating business cases and models for special projects targeted at business growth.
• Skills in financial forecasting, budgeting, and pricing cause-and-effect simulation.
• 3-5 years of experience in project management, data analytics, business strategy, or operations.
• Experience working at or building a startup business.
• Proficiency in any analytics tools (Excel, SQL, Power BI, Python, R Studio) with a strong desire to learn.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.