Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team

Grab Support’s goal is to assist our consumers on the journeys of their lives and become an enabler of seamless and meaningful interactions between Grab, its consumers, and partners.

We are using cutting edge technologies to solve support problems for all verticals at Grab by building services and applying AI/ML to highly scalable, reliable and available services.

Get to know the Role

We are looking for a Senior Backend Engineer in Vietnam to contribute to our internal tooling products used for our agents to serve Passengers, Drivers and Merchants. You will have opportunities to work on multiple backend service clusters. These services are the top entry points for Grab support with millions of visitors every day across seven countries in total. You will report to Engineering Manager, who is based in Vietnam and work in hybrid mode.

The Critical Tasks You Will Perform

• Design and enhance cutting edge services setting a high standard for availability, scalability, latency, and efficiency of Grab's range of products
• Work with engineering team to explore and create new design / architectures geared towards scale and performance
• Participate in code and design reviews to maintain our high development standards
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization
• Collaborate with product and experience teams to define and prototype feature specifications
• Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations
• Design, build, analyze and fix large-scale systems
• Learn full stack performance tuning and optimization
• Debug and modify complex, production software that serve millions of users in southeast asia

Qualifications

What Essential Skills You Will Need

The Must-Haves

• A degree in Computer Science, Software Engineering, Information Technology or related fields

• 5+ years of experience in software engineering in a distributed systems environment

• Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability

• Strong programming skills in GoLang (preferred), Ruby on Rails or Python

• Strong Computer Science fundamentals in algorithms and data structures

• Familiarity with running large-scale web services; understanding of systems internals and networking are necessary

The Nice-to-Haves

• Experience with GraphQL query language

Tech Stack

• Core services: Golang, Redis, MySQL, DynamoDB, Elasticsearch on AWS.
• Code repository: GitLab, using CI tools like DataDog and Kibana.
• Experience with AWS or GCP and complex codebases.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.

• With GrabFlex, create a benefits package that suits your needs and aspirations.

• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.