Company Description

About Grab and Our Workplace

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to Know the Team

The team shapes and grows Grab's business by contributing to the vision of becoming Southeast Asia’s super app. The team provide everyday services that matter most to consumers in the Philippines. The team develop and implement business strategies that help achieve our vision of serving the community. The team believe in creating mutually beneficial collaborations with corporate partners to enhance their business offerings and positively impact the lives of customers.

Get to Know the Role

As an Assistant Manager Key Account Manager for Omnicommerce, you will build and manage strong relationships with merchant partners to drive growth for Omnicommerce products and other Grab verticals. Your primary focus will be on ensuring the success of merchant partners through consistent and top-tier support. You will play a crucial role in acquiring merchants for our omni-commerce products, including dine-in deals and loyalty as a service.

You will be part of the Omnicommerce team and support all activities tied to merchant acquisition, engagement, and operations. You will also assist in driving merchant growth through deal negotiation and optimizing their presence on the Grab platform.

The Critical Tasks You will Perform

• You will oversee all operational activities involved in end-to-end deal making and closing with multiple merchant/restaurant partners.
• You will increase the success of existing merchants by aligning with the OKRs of both partners and Grab.
• You will take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size, increase volumes, and cultivate loyal customers.
• You will monitor feedback from partner merchants, drawing insights and translating these into actionable activities for other team functions.
• You will collaborate with product, operations, and marketing teams to ensure merchants have the best possible experience on the Grab platform.
• You will develop and maintain a solid understanding of all products and services offered by the Grab platform.
• You will stay updated on market trends and industry changes to revise and develop strategies that meet market demands and merchant requirements.

Qualifications

What Essential Skills You will Need

• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• Minimum of three years in sales/account management, preferably in e-commerce.
• Experience in merchant-facing tech, F&B, FMCG, or similar industries is an advantage.
• Strong analytical abilities to make data-driven decisions.
• Proven experience working in teams and leading initiatives/projects.
• Excellent presentation design, and speaking skills, with the ability to clearly articulate points verbally and visually in English.
• Energetic, enthusiastic, and calm even in dynamic, fast-paced working conditions.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.