Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team
GrabFood Omnicommerce is a growing team responsible for growing Omnicommerce solutions in the market. We make an impact by making critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!

Get to Know the Role:

We are looking for a talented generalist to help us build strategic relationships with high-profile merchants and drive revenue. As a Key Account Management, you will be responsible for owning and growing our most important merchant relationships.We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing what it takes to win. If this sounds like you – read on!

The Critical Task you will Perform

• Identify and onboard high-potential merchants, developing strategies for effective acquisition and retention to drive growth.

• Foster strong relationships with merchants through active listening and regular communication to address their needs and feedback.

• Design impactful campaigns and leverage co-marketing partnerships to deliver value to customers and partners alike.

• Ensure partner growth and analyze ROI and KPIs to boost basket size and cultivate customer loyalty.

• Maintain service and quality standards through collaboration with partners and internal teams, while also supporting team development for optimal performance.

Qualifications

What Essential Skill you will Need

• At least 3 years of experience in sales, business development, account management, or operations, with a demonstrated ability to effectively manage partnerships and drive revenue.

• Ability to multi-task and perform well under pressure in a dynamic, fast-paced environment.

• Proficiency in English would be advantageous.

• A genuine interest in the on-demand and food delivery industry, along with comfort in using a laptop and internet.

• Excellent communication and negotiation skills are essential.

Additional Information

Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.