Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Overview:

To perform tasks related to the driver & delivery partner engagement cycle: acquiring new drivers & delivery partners, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers & delivery partners. This role will be to ensure smooth operations of the Grab Driver Centre (GDC) and drivers acquisition in Ipoh. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community. High flexibility and adaptability needed as tasks may vary based on the company's direction and focus.

The Day-To-Day Activities:

• Operation: Maintain a clean and safe office environment, attends enquiries from drivers & delivery partners, handhold drivers & delivery partners on registration matters, handle escalated driver & delivery partners' issues, ensuring any outstanding issues are resolved in a timely manner, and work closely with GDC Teams in other cities and functional departments.
• Partners acquisition: Managing and understanding acquisition data and dashboards, assisting with partners recruitment process, and ensuring proper follow up of leads and driver & delivery partner's concerns are addressed.
• Training and development: Host engagement events with newly acquired partners, product knowledge sharing, troubleshooting issues, achieve product cross-selling effects, and greet and meet all internal and external stakeholders with friendly disposition & professionalism.
• Continuous improvement: Provide periodic feedback to the team, and work hand in hand with the team to ensure targets are met
• Administrative tasks: Assist with administrative tasks and any other duties delegated by the team.

Qualifications

• Academic - Diploma certification or equivalent required.
• Minimum 2 years of experience in business and/or tech company
• Good communication skills - Fluency in spoken and written English and Malay. Can communicate well with both internal and external stakeholders.
• Customer service skills - Proven front desk or client-facing working experiences in a similar role.
• Team player - Friendly, helpful disposition and able to interact with fellow colleagues.
• Thrives in dynamic & fast-paced environments - Adapt to new changes, manage multiple tasks/projects simultaneously, able to work overtime and travel if needed.
• Proactive - Highly driven, independent, able to multitask and work under pressure.
• Initiator - Good initiator & pro-active attitude to pre-empt & address issues.
• Attentive to detail and accuracy.
• Proficient with Microsoft Office software, IT savvy & AI friendly
• Proficiency in Mandarin / Cantonese will be added as an advantage (due to locality majority).

Additional Information

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.