Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the role

The Deliveries Assistant Manager is a critical role within the Grab ecosystem of Luzon. This position is at the heart of our Deliveries Operations, ensuring that our delivery services especially in the context of merchants are running smoothly and efficiently.

We are seeking a dynamic and results-driven Deliveries Assistant Manager preferably based in any of the Greater Metro Manila (GMM) areas to oversee and lead our team (predominantly extended workforce) responsible for acquiring merchants on-site, maintaining and building strong relationships, and managing any escalations that arise. This role requires a proactive leader who can drive merchant and corresponding business growth, ensure high levels of satisfaction, and manage operational excellence.

The day-to-day activities

• Lead and oversee the team responsible for on-site merchant acquisition across Greater Metro Manila, ensuring that targets are met and the merchant base continues to grow.
• Develop, maintain, and strengthen relationships with existing and new merchants, ensuring their needs are met and that they are fully engaged with our platform.
• Stay updated on market trends, competitor activities, and customer preferences to inform/calibrate merchant strategies and tactics.
• Actively contribute to the development of strategies for merchant acquisition and retention and other related monetization (e.g. ads, promos), ensuring alignment with overall business goals.
• Oversee the onboarding process for new merchants, ensuring they are effectively handled into our platform and fully understand how to use our tools and services.
• Manage and mentor a team of merchant acquisition executives, providing guidance, support, and training to drive performance and meet company objectives.
• Regularly track and report on team performance, ensuring that OKRs are met and identifying areas for improvement.
• Ensure that all merchant-related operations are conducted efficiently and in line with company policies and standards.
• Work closely with other functions such as marketing, finance, and central merchant operations to ensure a seamless merchant experience and address any issues that may arise.
• Handle and resolve any escalations from merchants, working closely with internal teams to provide timely and effective solutions.

Qualifications

• Minimum of 5 years experience in sales business development, account management or operations
• Experienced in handling and dealing with partners (Account Management experience is preferred)
• An exceptional track record of driving revenue through partnerships
• Ability to understand, synthesize, and communicate results/data to partner merchants.
• Multi-tasking and able to work under pressure and constantly changing environment
• Great communication and negotiation skills. Proficiency in English and the local dialect is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Ability to build rapport and collaborate with others within the company and externally.
• Able to understand consumer behaviors and industry trends.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.