Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

The Central and Eastern Visayas team focuses on balancing Grab’s multi-sided marketplace. In short, we manage the balance between supply and demand for the Deliveries business. We work towards understanding the behavior of our customers - whether it’s our merchant partners or our eaters - and using these insights to make business decisions to drive growth, efficiency, and profitability.

On the supply side, our core work includes ownership of the supply operations of Deliveries, including allocating, incentivizing, and optimizing the driver pool - we are always looking for ways to improve driver behavior and performance. When it comes to demand, we work with demand generation (through new features and products as well as campaigns) and optimization (influencing passenger behavior through promos). You can also expect your scope to expand frequently beyond this and take on additional special projects.

Get to know the role

The Deliveries Lead will act as a client advocate and work with the Merchant Account Management team to ensure that partner needs are understood and satisfied. They may assist with making sales, handling client complaints, crafting promos, analyzing data, and improving the overall customer experience.

We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing organization and doing what it takes to win.

The day-to-day activities:

• Relationship Building: continuously engage our merchants and listening to their needs, feedback, and stay in close communications
• Marketing campaign and promotion coordination: Help drive marketing campaigns by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers. Also maintains updated knowledge of company products and services.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience. Maintain updated knowledge of company products and services.
• Revenue and Collections: Assist in merchant-related concerns on revenues and collection of past dues.

Qualifications

The must haves:

• Minimum of 4 years experience in sales business development, account management or operations
• Experienced in handling and dealing with partners (Account Management experience)
• An exceptional track record of driving revenue through partnerships
• Ability to understand, synthesize, and communicate results/data to partner merchants.
• Multi-tasking and able to work under pressure and constantly changing environment
• Great communication and negotiation skills. Proficiency in English and the local dialect is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Ability to build rapport and collaborate with others within the company and externally.
• Able to understand consumer behaviors and industry trends.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.