Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team

The Deliveries team is a vibrant and dynamic team responsible for the growth of the GrabFood and GrabMart businesses. We make an impact by enabling more earning opportunities for tens of thousands of merchant- and delivery-partners in Myanmar. The Deliveries team is made up of over 30 Grabbers distributed across 3 functions: merchant acquisition, account management, and merchant operations. If you are looking for a dynamic and fulfilling working environment, this is the right team to join!

Get to know the role

This role reports to the Head of Deliveries and is responsible for merchant acquisition and improving merchant onboarding experience. We believe a successful candidate has a balance of strategy, operations, stakeholder management, and team leadership, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because we are expanding our merchant base and ensuring a seamless onboarding experience. In return, you will have the opportunity to contribute significantly to our business growth, work with cross-functional teams, and further develop your professional skills in a dynamic and fast-paced environment.

The Day-to-Day Activities

• You will identify and implement initiatives to drive merchant onboarding for GrabFood & GrabMart, in collaboration with cross-functional teams.

• You will oversee the merchant onboarding process, ensuring a smooth experience and effective activation for all merchant partners.

• You will be responsible for end-to-end acquisition and onboarding of merchants partners, from lead generation, to activation, and to merchants serving their first order to Grab users

• You will develop relationships with potential key merchants for strategic partnerships

• You will be responsible for identifying and setting up processes, designing monetization opportunities for new merchants via advertisement partnerships

• You will champion and streamline self-serve opportunities for merchants in onboarding, and adapting them to the application and ecosystem of Grab

• You will work with external partners, such as acquisition agents and operating partners in other cities

• You will drive business analytics to solve issues and optimize the merchant onboarding flow.

• You will develop, support, and oversee the achievement of the department's strategic goals: improving transacting merchant count, usage of self-serve tools, and advertisement take-up for new merchant

• You will monitor historical performance, provide actionable feedback for business improvement and collaborate with relevant teams to implement solutions.

Qualifications

The Must-Haves

• You have Heart, Hunger, Honour and Humility.

• You have a Bachelor’s Degree in a relevant field.

• You have 1-3 years of work experience, in a similar role preferably in a relevant field such as sales or business development.

• You have a good command of written and spoken English and Burmese.

• You have prior experience in managing sales teams.

• You have Salesforce & Basic MS office skills (Word, Excel, PowerPoint), experience with Power BI is a plus.

• You have good communication skills, comfortable working with internal and external teams.

• You are a highly independent individual with excellent team-working and leadership skills.

The Nice-to-Haves

• Experience in the food delivery or e-commerce industry would be an advantage.

• Knowledge of local merchant landscape and trends would be beneficial.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.