Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the role

We are looking for Account Management Lead to help Grab build strategic relationships with merchant partners and drive revenue. This role is also required to be a role-model to the team, and able to operate independently, get things done promptly, and achieve successful results. In return, you will get an opportunity to be part of the team to drive growth for Grab.

The Day-to-Day Activities

• Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Lead the conversion funnel and deliver the best in class. Also, responsible for managing the sales team on various features and might require to assist team during execution.
• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
• You will help create frameworks, processes and tools to help manage the team performance, in order for knowledge continuity to serve our merchants better

Qualifications

The must haves:

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• 2-5 years of sales business development, account management or operations, with an experience on managing a team.
• Knowledgeable in business process management, identifying, assessing and controlling risk and successful initiatives execution
• Have strong written, oral and presentation communication skills, ability to adjust and guide discussions at multiple management levels
• Interests in carrying out off-ground activities (including external stakeholder engagement) - willing to be on the ground around 3 days a week
• Proficient in English is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Comfortable to work using a laptop and several Sales tools/applications.
• Great communication and negotiation skills

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.