Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to Know the Team

You’ll be working for a dynamic and diverse team of professionals who are passionate about our mission and committed to delivering results. The team operates in a fast-paced environment where we face many challenges and opportunities for growth. We foster a culture of collaboration, creativity, and continuous learning, where team members are encouraged to share ideas and feedback to drive innovation and improve our processes.

Get to Know the Role

We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and drive revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because We're looking for someone who can operate independently, get things done promptly, and achieve successful results. In return, you will get an opportunity to be part of the team to drive growth for Grab.

The Day-to-Day Activities

• Become the Subject Matter Expert in the city, and lead the conversion funnel and deliver the best in class.
• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our merchants to bring value to our customers, which also drive more values back to our merchants
• Driving growth and Higher ROI: Ensure the merchants are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each merchants to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest in making sure merchants are also maintaining service and food quality consistency. Liaising with operations, customer service, and merchants to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
• You will be hired for Jakarta based, however, may travel to other cities within Indonesia as and when required.

Qualifications

The Must-Haves

• Minimum of 2-3 years experience of sales business development, account management, or operations
• Experienced in handling and dealing with external partners (account management experience)
• An exceptional track record of driving revenue through partnerships
• Multi-tasking and able to work under pressure and a constantly changing environment
• Proficient in English is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Great communication and negotiation skills

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.