Company Description

About Grab and our workplace
Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to Know the Role

• You will be responsible for establishing and managing strong business relationships with key merchant partners to drive growth for GrabFood, GrabMart, and FMCG partners.

• Your primary key performance indicator is to focus on the success of the partners on the platform through consistent and best-in-class support.

• You will be involved in conducting analyses that will provide partners with insights to improve success metrics and assist with suggested initiatives to be carried out as a result.

• You will be part of the Partner Success Team and will be tasked to support all activities tied to partners' ads & marketing campaigns.

• You will assist the team in driving growth for the key accounts through negotiation of campaign buy-ins, promotions, and deals, and optimization of their presence on the Grab platform.

The Day-to-Day Activities:

• Monitoring all operational activities involved in end-to-end deal making/deal closing with any number of small to medium-sized merchant/restaurant partners and increasing the success of existing merchants, aligned with the OKRs of the partners and of Grab.

• You will ensure that merchant partners are growing with the company. You will take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size, increase volumes, and create loyal customers.

• Monitor feedback and take insights drawn from analyses, from partner merchants and relay this into actionable activities to other functions within the team.

• You will work with our product, operations, account management, marketing, ad ops and merchant acquisition teams to make sure merchants have the best possible experience on the Grab platform.

• Develop and maintain a solid understanding of all products and services the Grab platform offers.

• Keep abreast of the market and industry situation and market activity in order to revise and develop strategies to meet market changes and merchants’ requirements.

Qualifications

The Must-Haves:

• Applicants with a minimum of 4-5 years of experience in sales/account management are preferred.

• Merchant-facing tech, F&B, FMCG, or an industry with a fast-paced and competitive environment is an advantage

• Basic analytics and the ability to make data-driven decisions are a must

• Proven experience in working in teams and comfortability in leading certain initiatives/projects

• Excellent communication with excellent presentation design and speaking skills who can verbally and visually articulate their point of view clearly in English

• Energetic, enthusiastic, and calm even in a very dynamic and fast-paced working condition