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Merchant Payment Operations Assistant Manager

Grab

Grab

Operations
Special Region of Yogyakarta, Indonesia
Posted on Friday, June 21, 2024

Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team:

This function operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that:

  • Celebrates strong collaboration and support and mutual respect.

  • Is passionate about creating and ensuring value for our driver and merchant partners.

  • Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.

  • Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to know the Role:

We are seeking a dedicated Merchant Payment Operations Assistant Manager with primary responsibility to oversee the onboarding and activation of merchant applications within our system efficiently. This individual is expected to ensure a smooth and effective onboarding process for new merchants, contributing to the overall success of our operations.

The day-to-day activities:

  • Oversee the end-to-end process of merchant payments and payment operations, ensuring a seamless integration into our platform.
  • Drive strategies and procedures to improve the payment operations process efficiency, reduce complaints, and improve merchant satisfaction.
  • Strive towards developing cross-country automated processes for all aspects impacting payment operations activities
  • Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant payment operations.
  • Monitor and evaluate the performance of the payment operations activities, identifying areas for improvement and implementing solutions to address any issues.
  • Ensure compliance with regulatory requirements and company policies throughout the payment operations.

Qualifications

The must haves:

  • Bachelor’s degree in Accounting, Industrial Engineering or a related field.
  • 5 years of experience in operations or a similar field
  • Proven track record of managing and improving processes or similar operational workflows.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of individuals.
  • Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.
  • Deep knowledge of payment operations related flow and policies is a plus.

Additional Information

Our Commitment:

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.