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Senior Manager, Commercial Operations & Planning

Grab

Grab

Operations
Pasig, Metro Manila, Philippines
Posted on Tuesday, June 18, 2024

Company Description

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. The team is responsible for the consumer-driven marketing efforts of all Grab services in the Philippines, including existing services like GrabCar, GrabPay, GrabFood among others. If you share our vision of driving Southeast Asia forward, apply to join our team today.

Job Description

We are in search of a dynamic and seasoned professional to take on the role of Senior Manager, Commercial Operations & Planning in the Philippines. You will be at the forefront of shaping Grab's approach to commerce and forging key alliances that drive business growth. You will spearhead the development and implementation of initiatives aimed at serving enterprise, medium, and small businesses. This role involves comprehensive planning, strategizing, and managing operations related to our merchants and external partners. The successful candidate will work closely with the Operations Team to ensure efficient and up-to-date processes, while also developing frameworks to provide clear strategic direction for the team.

  • Operations: Efficiently manage and run the Commercial operations team that is the backbone for anything related to our merchants, advertisers and external partners. This includes onboarding and after sales support and service.

  • Strategic Planning: Identify, develop and implement opportunities in improving merchant experience on the platform and enhance performance to meet the company's overall business objectives.

  • Business Execution: Oversee the execution of the commercial team’s initiatives, including partnerships with key stakeholders including merchants and advertisers, product launches, and marketing campaigns.

  • Team Management: Lead and inspire a team of professionals responsible for commercial operations, sales, business development and partnerships. Foster a culture of collaboration, innovation, and excellence to drive performance and achieve targets.

  • Cross-Functional Collaboration: Collaborate with leaders from Country Operations, Technology, Marketing, and other departments to align the commercial team’s initiatives with overall company goals. Drive cross-functional projects and initiatives to maximize synergies and efficiency.

  • Performance Monitoring: Define key performance indicators (KPIs) and metrics to track the success of the commercial team’s initiatives including but not limited to revenue growth, partnership acquisition and retention, customer engagement, and market share expansion. Regularly analyze performance data and provide actionable insights to optimize strategies and drive continuous improvement.

  • Revenue Generation: Drive revenue growth by identifying monetization opportunities like advertising and partnerships by leveraging insights, market trends, and consumer behavior data to inform decision-making.

  • Product Development: provide product input to the design and improve our merchant and sales solutions working alongside our Product & Engineering teams

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field

  • Minimum of 8 years of experience in e-commerce or related industries, with a proven track record of driving business growth and achieving targets

  • Strong leadership and team management skills, with experience leading cross-functional teams in a fast-paced environment.

  • Solid proven track record leading B2B sales or general management with experience working with businesses across Southeast Asia

  • Excellent strategic thinking, analytical, and problem-solving abilities. Ability to translate insights into actionable strategies and initiative

  • Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels

  • Deep understanding of the Philippine market landscape, consumer behavior, and industry trends

  • Team Player with the ability to work across a matrix environment in a fast paced environment

  • Experience working in a tech-driven or startup environment is a plus

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.