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Associate, Regional Product Ops, GrabForBusiness

Grab

Grab

Product, Operations
Petaling Jaya, Selangor, Malaysia
Posted on Thursday, June 6, 2024

Company Description

Life at Grab

Grab was founded on the belief that a technology company in Southeast Asia could both run profitably and create sustainable social impact. We hold ourselves responsible to the environment and socio-economic development of this region, not just for today, but also for the future.

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles, which we call the 4Hs. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

About our Team:

As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with thousands of corporate clients across the region and it is imperative that we drive the further expansion of a high growth product line such as Grab for Business. To this end, we are looking for a hands-on and operationally resilient Asst. Manager to anchor a portfolio of growing Strategy & Product Operations responsibilities .

To perform this role well, a candidate needs to have strong communication skills, attention to detail, a background in product operations, consulting or project management and a track record of exceeding expectations.

The Day-to-Day Activities

  • You will report to the Regional Head - Sales Planning, Grab Commercial and Support
  • Be part of the regional commercial team (focus on Grab for Business), assisting in building up the high growth and expanding B2B SaaS product solutions such as the Grab for Business Portal, Business Profile, GrabFood for Business, Corporate Mobility, Web Booking, B2B APIs etc.
  • Your responsibilities include, but are not limited to, the following:
    • Develop, test, own and operationalize business cases for new product development
    • Drive creative solutions to contribute towards product strategy and impactful product operations, and exhibit operational autonomy in new initiatives & projects. This would include core contributions to the Grab for Business suite of B2B solutions at the ideation, market research, iteration and product scoping stages all the way to a successful product launch and the scaling of product support workstreams.
    • Be a Grab for Business product subject matter expert, and be closely aligned with the sales, key account management, channel partner and Sales Ops teams, drive, implement and track product operations SOPs that are in line with overall product & business objectives.
    • Provide strategic support to the Grab for Business Product Management team (product documentation and checklists, market research and client interviews, new product introduction preparation, feature prioritisation based on business team objectives, alignment with support teams etc.)
    • Manage NPS and Voice of Client (VoC) programs
    • Ensure timely and regular cadence of communication across all aspects of the Grab for Business Portal product life cycle for all teams (Product Managers, Designers, Business teams, Client Support, Marketing etc.)
    • Conduct regular training with Grab Customer Experience (CE) teams to ensure they are proficient and updated on all Grab for Business support processes and new product features.
    • Work with cross-functional stakeholders to develop product solutions that best address issues faced by the sales and account management teams that then enable us to leverage client, industry and data-backed insights to exceed expectations & achieve commercial excellence.

Qualifications

To perform this role well, the candidate should:

  • Be highly organized and process-driven, with a keen eye for analytics
  • Be a self-starter with a strong passion for Product Strategy & Operations, backed by data insights
  • Have strong communication skills (written, spoken, presentation), with keen attention to detail
  • Experience in Product Marketing is an added advantage, but not mandatory

The Qualifications:

  • Experience: Minimum of 2-4 years of operational work experience in a Product Strategy, Product Operations, Product Consulting or Project Management role
  • Education: Bachelor’s Degree (required).
  • [Optional] Proficiency in project management tools and workflow solutions (E.g. Jira@Atlassian)
  • Should be comfortable with advanced usage of Microsoft Office and G Suite (Docs / Sheets / Slides)
  • Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly
  • Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Must demonstrate integrity and respect in the performance of their duties