Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

About the team:

The OTC team is an established team responsible for B2B end to end processes and operations including Customer & Vendor Data Management, Credit Management & Invoicing, Collection & Cash Applications across 8 countries in Southeast Asia. We make an impact by enhancing Grab cash flow, customer satisfaction, and operational efficiency. Our team constitutes a dynamic group of professionals who epitomize proactivity, enthusiasm and a results-driven mindset. If you are looking for an opportunity to make an impact, then you should join our team!

About the Assignment:

This role involves managing the collection of small-value invoices and carrying out cash receipt activities as a member of the Order to Cash (OTC) team. As a Reporting & Process Optimization Specialist, you will play a significant role in refining operations and augmenting team reporting capabilities. In addition, you will be responsible for managing internal tools such as AI-powered solutions, BI-driven dashboards, and reporting mechanisms. By joining the Order to Cash team, you will be presented with a unique professional growth opportunity as the team embarks on an expansive journey into the receivables collection framework. This encompasses system reporting and processes across all ASEAN nations where Grab has a presence.

The Core Objectives:

1. Oversee various types of team reports to ensure up-to-date data accuracy.

2. Keep the Standard Operating Procedures (SOPs) updated regularly.

3. Contribute towards attaining the team's established key performance indicators (KPIs).

4. Possess the ability to swiftly identify operational issues and disputes, and delegate the resolution process to the appropriate person-in-charge. This involves ensuring regular follow-ups to expedite resolution.

5. Assist in team projects or undertake ad-hoc assignments, contributing significantly towards team goals.

6. Demonstrate the ability to review and identify potential areas within the team that could benefit from automation to increase efficiency. Propose and implement automation solutions, thereby reducing manual workload and streamlining processes.

7. Act as an independent backup support for the Team Lead, providing continuity, support, and backup for the Team Lead when necessary.

Qualifications

1. Experience: Proven experience in finance, particularly in Order-To-Cash processes. Familiarity with billing and dispute resolution is also necessary.

2. Technical Skills: Strong proficiency in Power BI for managing dashboards and compiling reports. Knowledge about other report generation and data management tools would be advantageous.

3. Operational Knowledge: Experience with maintaining and updating Standard Operating Procedures (SOPs).

4. Analytical Abilities: Strong analytical skills to identify areas of business process improvement and be able to propose and implement automation solutions.

5. Teamwork and Leadership: Ability to work independently and collaboratively in a team environment. Should be capable of providing backup support to the Team Lead when required.

6. Communication Skills: Excellent communication skills for effective dispute resolution, report generation, and maintaining internal communication channels.

7 Project Management: Ability to juggle multiple tasks and projects, and contribute significantly to team goals.

8. Organizational Skills: Strong organization and time management skills to handle ad-hoc assignments and regular tasks efficiently.

9. Proficiency in English is required.

Desirable Experience / Criteria:

Proficiency or fluency in Thai, Cambodian, or Burmese languages would be considered a valuable addition.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.