Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Team

Grab's mission is to Drive Southeast Asia forward by creating economic empowerment; we do this by building marketplaces that enable everyday entrepreneurs to thrive. The Fulfilment org connects directly to this vision by empowering our ~1 million driver partners in SEA with agency to achieve their life goals with a feeling of security.

It's a vibrant team, tightly connected and integrated with our other Grab development centres, which we are heavily investing on as strategic development centres. The Driver Experience Team drives innovation on a very broad product portfolio spanning the driver lifecycle, app experience, partner efficiency as well as incentive and earnings products that span the entire South East Asia region, including Mobility, Deliveries and Payments businesses.

Get to know the Role

As the gig economy matures and barriers to entry for new competitors fall, driver loyalty is becoming an increasingly important focus area in the Fulfilment Org. Our vision is for Grab to be the first choice platform for our driver partners across SEA.

We want to ensure that Grab is able to deliver against driver earnings expectations, whilst being a rewarding and frictionless platform to spend time on. We believe drivers who commit their time to us and deliver good service levels should be rewarded so that they feel positive about working for Grab and are not swayed by our competition. We are a fresh team, with old problems, so we don’t have everything figured out yet, but we hope you’re someone that is up for a challenge!

We are looking for a Product Manager to help Grab build products and features that will empower SEA’s driver partner community. We expect the successful candidate to have broad experience of launching new products at a tech company and taking ideas from experiment through to delivery.

This role is required because as the marketplace adapts and evolves, we need Product Managers who are able to combine the needs of the drivers with the strategic goals of the business to create product road maps that can deliver meaningful impact. You will take the helm of a cross functional team across multiple regions, with some of SEA’s top tech talent. In return, you will get an opportunity to make a meaningful contribution to the lives of the c. 1 million driver partners that are crucial to the success of Grab’s business.

The Day-to-Day Activities

• Lead the creation of product roadmaps underpinned with strong impact analysis.
• Drive product requirements and specifications by thinking creatively and rigorously to solve problems.
• Ensure strong collaboration and communication across the company, serving as the primary point of contact for internal stakeholders across nearly all functions in the company.
• Collect data, user feedback, and market research, and use that information to inform product development.
• Be accountable for the success of new product launches and their ongoing monitoring.
• Support the business in achieving its key OKRs.
• Make an impact by ensuring Grab's products are aligned with the needs of its driver partners.

Qualifications

The Must-Haves

• Demonstrate Heart, Hunger, Honour, and Humility.
• Have 5+ experiences, launching new products/features at a tech software company.
• Be experienced in working with engineering and design teams to solve customer problems.
• Be able to analyse complex problems and use available data sources to derive solutions.
• Showcase strong written and verbal communication skills.
• Be able to operate in a complex and ambiguous environment with minimal supervision.
• Have a strong working knowledge of product development processes and principles.

The Nice-to-Haves

• Have experience with a mobility/online food ordering/grocery ordering/parcel delivery platform.
• Have a strong interest in loyalty programs, logistics, pricing, marketplaces, or supply-demand economics.
• Hold a Master's degree in computer science, software engineering, information technology, business, finance, economics, or related fields.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.