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Senior Application Support Specialist, Finance Systems

Grab

Grab

Accounting & Finance, Customer Service
Indiranagar, Bengaluru, Karnataka, India
Posted on Monday, May 27, 2024

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team:

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, tackling incoming issues to ensure swift and efficient resolution. This role requires fundamental programming skills, technical support, and Oracle Fusion Cloud applications administration expertise. The ideal candidate will possess a robust background in Oracle Fusion Cloud ERP applications and related platforms.

  • Furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancement.
  • Provide third-level resolution, preparing technical documentation, system manuals, and procedures.
  • Offer technical assistance during Month-end/Year-end activities.
  • Deliver technical and functional support for Finance and Procurement modules.
  • Proactively manage all incidents and problems, prioritizing issues of varying severity.
  • Perform root cause analysis for high severity incidents and problem tickets.
  • Ensure solutions align with business needs and requirements.
  • Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilizing automated monitoring techniques.
  • Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.

Qualifications

The must have:

  • A minimum of 5 years experience in a senior role, working with Oracle ERP Cloud applications, with a detailed knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications
  • Proven problem-solving skills and a history of technical support experience.
  • Proficiency in writing/debugging/tuning basic SQL queries with hands-on experience on Oracle Fusion tables, views, and setups.
  • Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for Cloud ERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
  • Experience with Oracle Fusion integration with 3rd party applications and using FBDI templates for Customers/Suppliers/Banks/AR Invoices/Journals.
  • High-level understanding of Oracle Modules related to Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
  • Proven experience in supporting Testing, Defects Analysis, and Fixing in sync with product development and support.
  • Ability to build strong relationships and trust with business users and stakeholders across multiple departments.

Really nice to have:

  • Prior experience in Application support is highly preferred.
  • Excellent verbal and written communication skills.
  • Experience working directly with finance and procurement teams.
  • Experience with finance systems (Oracle ERP cloud, Concur, Kyriba).
  • Experience in a global corporation or international business environment.
  • Experiences in OIC , Automation are value added
  • ITIL certification is advantageous.