Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

We are looking for an experienced telesales assistant manager to head up our new telesales
team. As a telesales assistant manager, you will be responsible for setting weekly and monthly
sales targets, training new telesales staff, designing and implementing sales strategies,
monitoring the performance of the sales team, and handling escalated customer complaints.
To ensure success as a telesales assistant manager, you should have experience with
telesales, managerial skills, and the ability to multitask. A top-notch telesales assistant manager
provides strong guidance and assistance to the telesales team, ultimately boosting company
sales.

Telesales Assistant Manager Responsibilities:

• Meeting with the sales manager to discuss telesales strategies.
• Training junior telesales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the telesales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.

Qualifications

• Bachelor’s degree in marketing, human services or similar field.
• Previous experience working as a telesales assistant manager.
• Experience in telesales preferred.
• Strong managerial and sales skills.
• Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.