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Jobs

Head, Deliveries

Grab

Grab

Yangon, Myanmar (Burma)
Posted on Thursday, May 16, 2024

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team

The Deliveries team is a crucial team at Grab Myanmar: it is responsible for the growth of the GrabFood and GrabMart businesses. We make an impact by enabling more earning opportunities for tens of thousands of merchant- and delivery-partners in Myanmar. The Deliveries team is made up of over 30 Grabbers distributed across 3 functions: merchant acquisition, account management, and merchant operations. If you are looking for a dynamic and fulfilling working environment, this is the right team to join!

Get to know the role

This role reports to the Country Head of Myanmar and is responsible for all aspects of the Deliveries business, from strategy to execution, across all cities in which GrabFood operates. This role has direct oversight of the Deliveries commercials, partnerships, sales, merchant acquisitions, and merchant operations. With full ownership of the Deliveries P&L, it also involves close collaboration with key support functions to deliver best-in-class experience for consumers, merchant- and driver-partners. These support functions include Product, Marketing, Marketplace, Supply Operations, and Customer Support.

Business performance & marketplace management

  • You are responsible for the overall merchant and marketplace strategies to maximize the Gross Merchandise Value (GMV) and brand love from merchants, delivery-partners, and consumers.
  • You own the deliveries P&L and make decisions for investments around commission charged to merchants, direct marketing, and promotion and incentive activities for consumers and delivery-partners.
  • The merchant strategy articulates the directions and activities for merchant acquisition, retention, and growth.
  • You support in creating a marketplace management strategy, which will maximize operational efficiencies in supply utilization and demand growth. You work closely with regional product teams to ensure that the strategies are implemented.
  • You are responsible for monitoring the implementations of these strategies and tracking daily performance to be able to make timely adjustments to achieve business targets.

Strategic Partnerships

  • You personally build relationships and secure partnerships with key merchants and partners.
  • You identify key organizations and create opportunities for partnerships that benefit GMV growth or brand love, and lead various cross-functional teams in enabling & executing these partnerships.
  • You guide the team in structuring commercial offers and in crafting negotiation strategies.
  • You work closely with regional teams to retain and grow international F&B brands.

Team management & collaboration

  • You provide close mentoring and guidance to all members of the Deliveries team.
  • You ensure a safe, collaborative, and enjoyable working environment for your team members.
  • You facilitate smooth collaboration with the various support functions such as Product, Marketing, Marketplace, etc.
  • You drive operational efficiency by continuously identifying process improvement opportunities and instilling a continuous improvement mindset to the team.

Qualifications

  • You have Heart, Hunger, Honour and Humility
  • Experience in sales and business development, and leading large sales teams/agents
  • Savvy in influencing, pulling support from, and coordinating various stakeholders
  • Have strong logical, critical and strategic thinking, and problem-solving skills
  • Ability to think fast and act fast; work in a fast-paced and rapidly changing environment
  • Showcase an ability to learn quickly and grasp new concepts
  • Knowledgeable of digital marketplaces and large-scale operations
  • Not satisfied with status-quo and have an urge to constantly improve things

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.