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Associate, Grab Merchant Centre

Grab

Grab

Singapore
Posted on Monday, April 29, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team:
The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of the Singapore Operations team, the Grab Merchant team looks at how we can engage our Merchants and help partner them in growing their business on Grab.

Get to know the role:
As an Associate with the Grab Merchant Centre (GMC), you will be part of a team that establishes strong business relationships with unmanaged Merchants on Grab. You will be responsible for increasing their engagement and growth as measured by Grab Marketing Services, Ads, and GMV through new programmes and initiatives.

The day-to-day activities:

  • Provide data-driven recommendations to Merchants based on in-depth analysis of Merchants’ business performance on Grab
  • Structure OneGrab partnerships with unmanaged Merchants - including working with Marketing, Product and Business teams to ensure the success of the partnership
  • Organise and deliver workshop sessions & events
  • Drive operational excellence by working with the merchants and operations teams
  • Partner with cross-functional teams to develop and drive initiatives to grow the GMC
  • Identify ways to improve internal GMC processes to enhance operational efficiency

Qualifications

  • Bachelor (or above) degree in Business/ Management or equivalent
  • Minimum 1-3 years (for account manager role) or experience in sales, business development, partnerships, or equivalent role
  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
  • Demonstrated ability to work effectively across internal and external organizations
  • Strong presentation skills to effectively deliver workshop sessions & events
  • Ability to multi-task and manage multiple projects with attention to detail
  • Resourceful, detailed-oriented, organised with initiative and a team-player mindset
  • Experience in F&B industry and/or proficiency in Mandarin is a plus

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.