Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

The Transport & Operations team is a crucial team at Grab Myanmar: it is responsible for the growth of the Transport business, and for the growth and efficient utilization of our supply. We make an impact by enabling more earning opportunities for tens of thousands of driver- and delivery-partners in Myanmar. The Transport & Operations team is made up of over 30 Grabbers. If you are looking for a dynamic and fulfilling working environment, this is the right team to join!

Get to know the role

This role reports to the Myanmar Head of Operations and is responsible for leading all key projects in Transport business and platform operations matters for all cities in Myanmar. You will be responsible for key projects that optimize the Transport marketplace, Food supply, general operations processes, and driver acquisition. The role entails four key components:

• Proficiency in BI and Data Analytic Tools

  • Utilize data analytics and BI tools to drive insights, and provide recommendations for management decision making.
  • Strong skills in analyzing and interpreting complex data. Ability to identify patterns, trends and insights that can drive business decisions.
  • Preparing and presenting detailed reports on campaign progress, results, and insights to senior management and stakeholders

• Strategic planning for Transport and Delivery supply reliability

  • Analyse marketplace trends, provide insights and substantiate hypotheses based on on-ground realities, seasonal changes, and from engagement with taxi driver-partners and delivery biker-partners
  • Design, plan, and lead the execution of campaigns to improve marketplace health (for instance, fulfilment rates, cancellation rates)
  • Constantly monitor performance of campaigns, and be able to nimbly make recommendations and adjustments

• Lead critical, strategic projects for supply improvement as well as internal process optimisation

  • Design, plan, and lead the execution of strategic partnerships, campaigns that impact driver benefits and earnings, engagement campaigns aimed at improving driver loyalty and love to the Grab brand
  • Design, plan, and lead the execution of any key projects that can improve internal Grabber productivity, reduce human error, and streamline external user experience on the Grab applications
  • Example of campaigns may include self-serve initiatives for driver partners, acquisition campaigns, and benefit schemes (i.e. loan programs) that may add value to driver partners

• Utilising Grab’s tech capabilities to improve marketplace health

  • Work closely with Grab’s regional tech teams to understand our vast tech capabilities
  • Identify key problems within the marketplace that should be addressed using tech capabilities
  • Identify key products that can address these problems and work with the local marketplace team, Grab Support team, and the Deliveries team to utilize these products
  • Once these product features are launched, monitor performance and be able to make recommendations for improvements

• Leading, motivating, and developing a large team

  • This role will handle the following functions: driver acquisition, transport and deliveries planning and project teams, and the products team
  • Connect with the team on an ongoing basis, and understand their development needs and their career goals
  • Provide a vision and roadmap for the team on how their tasks can be achieved
  • Ensure that each team member understand how they fit into the success of the organization and their importance they have to bigger corporate goals
  • Provide guidance on their day-to-day tasks

The Day-to-Day Activities

• You lead a team of project managers to ensure key strategic projects are on track
• You monitor and drive the growth of the business, as well as healthy supply reliability and availability each day
• Should unexpected events occur, you develop contingency plans and adjust your strategy to ensure the team can execute well to maintain satisfy user experience and to meet financial targets
• You are responsible for the overall performance of the Transport business, the overall marketplace health of Transport and Deliveries businesses, and the smooth execution of on-ground operations
• You work closely with the Head of Operations, Country Head, Head of Expansion Region, and other Department Heads
• You make an impact by improving the daily earnings of tens of thousands of driver- and delivery-partners in Myanmar, and by providing safe rides to millions of consumers in Myanmar

Qualifications

The Must-Haves

• You have Heart, Hunger, Honour and Humility
• Solid analytical and critical thinking skills, with an attention to details and structure
• Keen to learn and passionate in problem solving
• Strong business sense and ability to articulate complex analyses to a wide range of audiences
• Driven by results and is proactive in achieving them
• Excel for Data Analytics skill is essential
• Working knowledge of SQL, Tableau, R, Power BI, Python and other data wrangling and visualisation tools is preferred but not essential
• Proficient in English communication and writing skills
• Experience in managing complex projects and digital products
• Experience in creating broad-ranging strategies, crafting integrated plans and ensuring their execution
• Savvy in influencing, pulling support from, and coordinating various stakeholders
• Showcase an ability to learn quickly and grasp new concepts
• Knowledgeable of digital marketplaces and large-scale operations
• Not satisfied with status-quo and have an urge to constantly improve things

Additional Information

Our Commitment
We recognise that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.