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Assistant Manager, Platform Safety, Malaysia

Grab

Grab

Petaling Jaya, Selangor, Malaysia
Posted on Friday, April 19, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to Know the Team

  • The Malaysia Safety team supports Grab’s business verticals and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through continual development and innovation to the business processes, policies, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the overall strategic direction of the company by supporting the top management with safety insights and advisory.
  • If being always on the move and problem-solving excites you, this is the role for you. Successful candidates will work on multi-dimensional and cross-functional projects, with our regional teams and external partners to tackle real-time issues, to deliver the safest experience for all our users on our platform.

Get to Know the Role

  • Steer leadership and management teams along with the organization’s safety mission and principles
  • Develop internal and external user safety policies and processes

The Day-to-Day Activities

As a Safety Assistant Manager, you’ll have two main areas of focus:

  • You are responsible for tracking, analyzing, and presenting data, as well as monitoring the safety KPIs in Malaysia to benchmark our safety performance and standards.
  • You will support the team in the operationalization of new technological and product developments that are rolled out to enhance the safety of our users - from drivers to passengers, merchants to eaters.
  • You will support the team’s strategic projects and partnerships that are aimed to develop early preventive measures to improve our safety standards and shape the overall safety culture of the community.
  • You will work cross-functionally and understand the country’s business objectives to provide customized safety advisory and solutions, with the ultimate goal of steering leadership and management teams along with the organization’s safety mission and principles.

Qualifications

The Must-Haves

  • Minimally bachelor's degree - 5+ years of experience.
  • An analytical mindset to identify and critically analyze quantitative and qualitative patterns that are associated with safety trends.
  • The ability to present data comprehensively and accurately, with the drive to execute on actionable findings.
  • The breadth of thought to develop a variety of complex policies and procedures with minimal guidance to prevent and mitigate safety risks.
  • Excellent problem solving/decision making, communication, and interpersonal skills.
  • Strong judgment and moral compass.
  • The flexibility to work cross-functionally, independently, or virtually in a minimally structured and fast-paced environment.
  • Self-motivated to manage multiple tasks simultaneously and to meet deadlines.
  • Outstanding spoken and written communication skills.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.