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Sovereign’s Capital
Sovereign’s Capital

Lead Product Designer-Merchant



Product, Design
Jakarta, Indonesia
Posted on Friday, March 15, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the Team

You will be part of the Merchant Platform team at Grab, responsible for creating the
product that empowers businesses across Southeast Asia to manage their operations and
transactions on Grab. Besides aiding businesses in selling food and groceries on Grab and
accepting digital payments, we're also developing a vision to support everyday
entrepreneurs and social sellers in managing their omni-channel sales. You'll be joining a
team of product designers and UX writers based in Singapore and Indonesia
working on the core functionalities of our two primary products - the Merchant App and
Web Portal.

Get to know the Role

As a Lead Product Designer on the Merchant team, you will advance Product Design
quality and practice and work across cross-functional Problem Space Teams on strategic
initiatives. You will work in a highly collaborative fashion, exploring the needs of our users
and creating impactful solutions for the business.
If you have a user-centric approach, embrace ambiguity and thrive in collaborative
environments, then the Grab Design team is the place for you. We’re looking for
exceptional designers who are excited by the opportunity to have a major impact on how
millions of people across Southeast Asia interact with Grab

The Day-to-Day Activities

  • Drive Product Design outcomes and set direction across teams; driving complex,
    strategic initiatives.

  • Ensure we build the right solutions - addressing value, usability, feasibility and
    viability, and negotiating any necessary trade-offs with minimal waste, while
    safeguarding goals.

  • Confidently defend design decisions and effectively convince senior stakeholders.

  • Drive collaboration across domains, functions and teams; facilitating their
    alignment and efficiencies by driving discussions, workshops and exploration.

  • Drive problem exploration, solution discovery and solution delivery across teams;
    displaying autonomy to work and navigate complexity independently.

  • Act as a force multiplier by helping designers in adjacent teams deliver better

  • Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, affecting strategic thinking, not just execution, across

  • Design simple solutions to particularly complex problems; knitting together multiple ‘products’ in an experience and unlocking new value.

  • Produce visual design that elevates the quality, consistency, and credibility of user experiences.

  • Use a variety of prototyping tools and methods to create highly interactive and
    realistic prototypes with complex functionality.


The Must-Haves

  • 6 years Product Design experience.

  • Portfolio demonstrating design process, shipped work and impact.

  • Excellent communication, presentation, and interpersonal skills.

  • Experience working on cross-functional product teams.

  • Excellent fundamentals in interaction and visual design craft and practice.

  • Experience coaching others in interaction design, visual design or prototyping.

  • Excellent knowledge of mobile and front-end web standards and development.

  • Experience with Figma, Protopie, After Effects or other design tooling

The nice-to-haves

  • Experience in Service Design, User Research, Front-end Development, Accessible
  • Design or Design Systems are all a plus

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.