About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries

Join us today to drive Southeast Asia forward, together.

About the team:

Grab Sales Operation Team drives the balance of business objective and sales process enablement:

• Sales Operations - Sales Steering - Go-To-Market & Insights for driving Sales Performance and launch executing lead-to-cash Process excellence with CRM execution

• Business Analytics - Forecasting , Business insights, health metrics, process excellence 

• Sales Compensation - Design and enforcement

We would like You to join our journey to create value for our users, drivers, merchants and advertising partners while continuing to drive Southeast Asia forward by creating economic empowerment for everyone.

About the role: 

Grab Sales Operations Team is looking for a Sales Incentives Manager to design and implement Sales Incentive Plans across Grab Teams. 

This role will work closely with People Rewards, HR, Regional and Country Sales Leadership and Country Sales Operations teams to ensure alignment of Sales Incentive Plans with business objectives. 

We're looking for someone with strong problem-solving skills, attention to detail, thought leadership, business acumen and the ability to shift between the high-level picture and detailed operations seamlessly

If you’re excited and curious about the opportunities in working on Sales Compensation planning and execution, we’d definitely like to speak to you.

As the Sales Incentives Manager in the Sales Operations  team

• You will be an integral member of the regional team based in Malaysia/Indonesia to drive company objectives with sales operational excellence

• You will be a Key contributor in developing and implementing sales compensation plans across APAC markets. Own the sales compensation plan design, simulations, training, participant support, attainment calculation and payout management.

• Track sales compensation plans results to ensure alignment to overall business goals and best market practices while partnering with Data Analytics team to drive compliant tracking of metrics

• Collaborate with local Commercial leaders and sales operations to ensure target setting process is aligned with sales incentive quotas and policies

• Ability to orchestrate workflows, streamline processes, develop operational efficiencies, and provide executive level program updates

• You will work closely with senior management and stakeholders across a variety of functions to ensure controls and compliance with processes, while driving projects to ensure on time implementation of new processes and continual improvement of current ones.

• Partner with the People Rewards  team to ensure proper governance and controls when launching and administrating existing sales compensation plans

In order to succeed in the role, you should ideally have:

• 5 to 8 years of work experience in Sales Operations functions

• A track record of launching and managing sales compensation plans, sales operations, finance or a related field. Experience running other incentive initiatives such as a SPIFF

• Solid analytical abilities; ability to self-serve, investigate and get the data required to help inform decisions. Experience in analyzing complex business problems and metrics

• Consultative Change Management when rolling out new or improving current sales compensation plans. Able to effectively partner with cross-functional stakeholders

• Ability to lead and develop team members to drive results through people.

• Ability to use internal tools and industry tools to manage projects and communication effectively.

• Experience in strategic planning and strong business acumen, project management skills and the ability to lead multiple high-profile projects of varying timelines simultaneously.

• Exceptional written, presentation, and verbal communication skills that can be applied across organizational levels, countries and cultures. Experience working in Southeast Asia is a big plus.

• Proactive, resourceful and open-minded, with superior analytical thinking and problem-solving skills, enjoy taking up challenges and developing creative solutions working comfortably in the face of ambiguity and a fast-paced environment.

• Ability to work collaboratively with senior, cross-functional and cross-vertical stakeholders throughout the company through exceptional relationship and consensus-building skills.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.